Quality Assurance Customer Service

DR MILTON A. EKE,

**** *********** *** *****, ** 10473

Tel: 917-***-****, e mail: ******@***.***.

• SummarySkills: Offering 8 years of Directorship experience in Laboratory Services; 6 years of Assistant Directorship experience; 6 years of managerial experience; Excellent knowledge of workflow;, 9 years of budgeting experience; hiring and customer service expertise; Practice holding staff accountable for continuous improvement; Excellent understanding of Quality Assurance; Committed to excellent team work, results documentations and staff development/training; offer exceptional leadership including organizational and computer skills; ability in solving complex problems.

Work Experience:

Administrative Lab Assistant Director June 2009-Present

Coney Island Hospital

Brooklyn, NY.

A 470 bed, full service acute care hospital.

• Responsible for oversight of Inpatient and Outpatient laboratory services.

• Manage 58 Full Time Employees(FTEs) with 5 direct reports(Supervisors)

• Reduced overtime by 45%.

• Develop Training Program.

• Responsible for inventory management, customers concerns, quality assurance..

Clinical Laboratory Assistant Director

NTD Laboratory, A Perkin Elmer Company May 2008-May 2009

Melville, NY

• Responsible for 65 FTEs and oversight of screening of patients’ specimens.

• Improves turn-around time(TAT).

• Enforced accounterbility while encouraging team work.

• Responsible for updating Standard Operational Procedures(SOP) with over 45% improvement in tests procedures

• Ensure compliance with local, state, and federal regulations and policies.

• Exceeded targets in productivity and increase volume growth by 5% in 6 months.

Laboratory Manager

Montefiore Medical Center, Bronx, NY August 2003-April 2008 (Part-time)

A 1490 bed, Not-for-Profit Medical Center and University Hospital for Albert Einstein College of Medicine

• Responsible for 85 FTEs staff with 10 direct reports and an average of 45900 specimens a night.

• Adminstrative management over Blood Bank, Hematology, Microbiology, Chemistry, Virology, Phlebotomy, and outpatient. Eliminated redondancy in 6 months and increase productivity by 10%.

• Managed Quality Assurance, workflow, hiring, and SOPs. Increased work quality by 7% in 9 months.

• Reduced waste by 80%, overtime, and improved turn around time.

• Remained with budgetary guidelines.

Laboratory Manager

Quest Diagnostics, Inc. Teterboro, NJ November 2003-April 2008.

• Managed staff of 62 with 3 direct reports; an average of 35000 specimens a day.

• Collaborated in introducing robotic system for plating specimens.

• Completed cross training, finalized annual staff competency assessment and evaluation.

• Maintained total expenses within 6%.

• Managed Quality Assurance while improving quality of test results and turn around time by 15% in 6 months.

• Built strong team work and increased productivity.

Director of Laboratory Services.

Al Amal Hospital November 1995-May 2003

A 1675 bed, full service hospital.

• Responsible for inpatient, outpatient, and out reach laboratory services, approx 125 employess, one Assistant Director, 4 Managers, 8 supervisors; $5,000,000 budget responsibility, approx 2,850,000 samples tested yearly.

• Responsible for evaluating outreach programs and services resulting in the addition of two sites in 8 months

• Received conmendation award for increased productivity and operating at 5% below budget.

• Reduced contract labor utilization by 60%

• Stabilized staff turnover and maintained over 97% occupacy of FTE’s.

• Finalized $5,000,000 annual operations budget and developed training program

Assistant Director. April 1991-1994

Al Amal Hospital. Duties similar to above except with lesser authority

Education:

Ph.D. in Biomedical Sciences. University of Bradford, Bradford. U.K

M.S. in Medical Microbiology. Long Island University, Brooklyn. NY

B.S. in Medical Technology(Life Sciences) New York Institute of Technology, NYC

Professional Membership:

American Society for Microbiology

Society for General Microbiology

INSTRUMENTATION EXPERIENCE AND TECHNIQUES

- Vitek; Bactek; Immulite2000; Beckman Coulter Synchron LX 20 Pro; Beckman Coulter LH 750 Analyzer

- Beckman Synchron CX9 Pro; Beckman Paragon System; Bayer Sysmex 100; ACL 9000; Aptus – Dia Medix

- Advia ACS Centaur; ACL 750; Variant II Bio-Rod; Gen Probe; BDProbe Tec; MicroScan; InnocuLab

- Electron Microscope; High Performance Liquid Chromatography; Thin Layer Chromatography; Beckman Unicel DXC 600; Beckman Coulter LH500; Sysmex CA 500; Clintek Status; Beckman Access 2; Triage Meters; Sediment and Blood Bank

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