Post Job Free
Sign in

Professional Resume

Location:
Los Angeles, CA, 90723
Salary:
$55.00 per hour
Posted:
September 22, 2011

Contact this candidate

Resume:

Brenda Kaye Hogan

Objective To obtain a full time or contract Epic Consultant position at a reputable medical center.

Skills ● Proficient in Microsoft Windows XP, Vista, Mac-OS5X LINUX and UNIX operating systems. Microsoft Office such as Excel, Outlook, Power Point, Access, & Visio. Data management and web-based software.

● EPIC Credentialed through the Kaiser Permanente University.

● In depth knowledge of the Epic Application System: ADT/Prelude, MyChart, CPOE, Beacon, Inpatient Orders, Optime, ED Trackboard, Cadence/Prelude, Ambulatory, Radiant, Willow, BCMA, Resolute, Smart Tools, Smart Phrases, Smart Texts, HIM, Preference List and Category List. Type 59 WPM with 89% Accuracy.

● 5 years Clinical Experience in the Healthcare Industry.

● Demonstrated the ability to design and deliver classroom training.

Employment History

8/2011 Excite IT Partners Independence, OH

EPIC Stork (Inpatient) Cedars Sinai/Los Angeles, CA

Provided support in a Team Environment for EPIC Implementation for: L&D and MFCU (Maternal Fetal Care Unit) Stork, Obstetrics/L&D Information System- organized the complete course of obstetric care and support the unique documentation workflow of Labor and Delivery work flows which included: L&D Greaseboard, L&D Manager, Chart Review, Notes & Cosigns, Perinatal Navigators were apart of the learning and teachings for CS Link Support and training of OBIX Perinatal Data System for L & D, NICU, PostPartum, and AntePartum which included: Tracings, annotations, alerts, and configurations of OBIX.

7/2011-8/2011 HealthBPM St. Paul, MN

EPIC Consultant (Ambulatory) Fairview/University of MN, Minneapolis, MN

Provided support in a Team Environment for EPIC Implementation for: OT/PT, Behavior, HOD, UMP C, MGSC, MSCC. Supported members of application teams, security, integration (interface team), and the end user device team. As support staff for the UMP Clinic Go-Live. Help manage and offer exceptional on-site customer support, problem solving, and communication. Provided support for staff including complex office and clinical workflow. Supported the Women’s Health Clinic. Troubleshoot and report any technical system issues, error messages, printing issues and security problems to the Command Center/El Phone Screeners. Provide a link between the end users and the Technical Center for issues and problems resolution.

5/2011 Profero Solutions Cleveland, OH

EPIC ASAP (Outpatient) Lancaster General, Lancaster PA

Supported and was responsible for achieving in-depth knowledge of EPIC software and served as a bridge between hospital and end users and EPIC implementation staff. Documented and maintain records of created reports and/or changes to existing reports. Conducted regular day to day communication with the EPIC installation teams. Reviewed the software, analyzed business operations, and work with EPIC and end users to tailor the system to fit organization needs. On an as needed basis, performed in-depth analyses of workflows, data collection, report details, and other technical issuers associated with the use of EPIC software. Developed and documented internal procedures which was used in conjunction with EPIC applications including some Resolute (Inpatient * Outpatient Billing) which was utilized by the front office and back office support.

5/2011 Profero Solutions Cleveland, OH

EPIC NOTE WRITER (Outpatient) Kettering, Dayton, OH

Provided support for PT/OT (Physical Therapist and Occupational Therapist). Developed, documented, and supported standardized and/or customized reports from a database. Collaborated with end-users to gather report requirements and ensure proper testing/validation.: Assessed the needs of clients and/or management in order to develop customized reports from a database. Generated reports in a database or other report writer programs and exports them into Crystal Reports, Microsoft Excel, Adobe Acrobat, and/or other applications. Ensures all information is appropriately encrypted. Distributed generated reports in a timely manner to clients, management, and other required entities as needed. Trains end-users in reporting database(s) and ad-hoc report creation. Provides end-user support on standardized and/or customized reports and ad-hoc report creation. Documented and maintain records of created reports and/or changes to existing reports

4/2011 Profero Solutions Cleveland, OH

EPIC CPOE (Inpatient) Methodist Hospital, Gary, IN

Provide support for the Implementation for Computerized Physician Order Entry for patient safety Inpatient Go-Live for Methodist Hospital Staff. Support various departments: Perinatal/Post Partum, Stork, NICU Nursery and L & D and Mother/Baby Unit, and all In-Patient Operations including workflow update and act as a direct liaison staff & Physicians. Technical support to identify and correct IT problems. Provided verbal and written communications in a concise, timely and appropriate which patient safety is first.

2/2011-4/2011 H&A Consultant Dayton, OH

EPIC Consultant (Inpatient) Providence Hospital, Anchorage, AK

Provide support for the Implementation of Inpatient Go-Live for Providence Hospital & Medical Facility. Support various departments: PCU, Med Surg, Ortho Neuro, ACC, Float, Wound Care Center, Endoscopy Dept, L & D and Mother/Baby Unit, Stork and all In-Patient Operations including workflow update and act as a direct liaison between end-users, technical support to identify and correct IT problems. Provided verbal and written communications in a concise, timely and appropriate manner following implementation procedures and guidelines. Being a Go-Live Team Player and responsible for providing support and expertise implementation of Epic Care across a multiple In-Patient setting. Help validate workflows for Epic Care. Provide on-going support and expertise for the end-users.

12/2010 Profero Solutions Cleveland, OH

EPIC Practice Management Activation Support (Cadence/Prelude) Kettering, Dayton, OH

Support the Implementation of Cadence/Prelude for Kettering Medical Facility. Scheduling, and all Ambulatory operations including Appt. scheduling, Schedule Walk-Ins, Collect Payments, Collect Documentation, Balance Cash Drawer, Front Desk, Update Patient Information and include Updating the Status and Scanning Documents at Registration Workbook. Being a Go-Live Team Player and responsible for providing support and expertise implementation of Epic Care across a multiple outpatient clinics. Help validate workflows for Epic Care.Provide on-going support and expertise for the end-users.

10/2010-11/2010 Profero Solutions Cleveland, OH

EPIC Consultant (Inpatient) Bon Secours (St. Mary’s Hospital), Charlottesville, OH

Responsible for supporting Epic Care Inpatient in a user-friendly documentation and CPOE which included Epic’s clinical suite in making it easy for users to place orders, minimize the documentation workload and maintain a consistent and familiar user interface. At every point in the care process, clinical decision support to protect patient safety and encourage compliance organizational best practices for each staff member.

10/2010 Profero Solutions Cleveland, OH

EPIC Consultant (Optime) Dallas Children’s Hospital, Dallas, TX

Responsible for Primary Support for Epic OpTime/Surgery which included contact for application Liaison between end users and Epic implementation staff Educate Epic staff regarding SSFHS’s operational needs Validation of workflow’s and configuration, based on the Model System Coordinate all issues that arise in application area Champion for application within work group and organization.

9/2010-10/2010 Profero Solutions Cleveland, OH

EPIC Consultant (Ambulatory) UVA, Dayton, OH

Support the Implementation of the full suite of Reports utilizing Epic Clarity. Being a Go-Live Team Player and responsible for providing support and expertise pre and post implementation of Epic Care across a multiple outpatient clinics. Help validate workflows for Epic Care. Provide on-going support and expertise for the end-users which encompasses and includes: In-Basket, Smart Tools, Smart Text, AVS, Create a Note using Smart Tools, Writing Notes: using Note Writer and more. Additional Order Information: Blood Administration Order Set, Reordering TPN, Insulin Sliding Scale, Bolus Orders, Nursing Misc Orders, and Consent Orders. Encounters, Chart Review, Multiprovider Schedule, ADT, Notes, Labs, Imaging, Co-signing, Problem List, Order Sets, H&P Notes, Phrase of Care Order Sets, and Orders Reconciliation. Transcription (signing): Edit a Transcription from the In Basket, Reject a Transcription from the In Basket, and In Basket Folders.

04/2010 HP Technologies Phoenix, AZ

EPIC Consultant (Ambulatory) Cedars Sinai Medical Center, Los Angeles, CA

● Responsible for the collaboration with Project Managers in the Implementation of EPIC Solutions for New Applications Coordinator in reviewing change proposals and the recommendation of revisions and improvements with emphasis surrounding Epic Care Ambulatory pertaining to workflows, etc.: User Roles, AVS,

In-Basket, Smart Tools, Adhoc Reports, Training & Testing, Coding & Abstraction.

● Interface with Outpatient Setting in the following departments: Internal Medicine and Rheumatology ways to make improvements in the education/training plan and approaches to accomplish efficient and effective training. Developed detailed curriculum content that includes but not limited to scripts and scenarios.

● Served as the one of the primary lead analyst on focusing on MA/PSR Shadow Charting, Care Team, Telephone

Encounters, Health Maintenance Results Review, Smart Phrases, Abstraction/Scanning, Providers Schedule, Doc Flows

Fax Status, MD Cosign, Order Resulting/Edit, and Documenting Histories.

● Being a team player and being part of the Go-Live Team in the re-design of office workflow procedures with changes in the implantation of new applications with the practices of EPIC Programs.

10/2006-12/2008 Kaiser Permanente Pasadena, CA

Health Connect Site Specialist/Floor Support

● Responsible for implementing EpicCare OpTime, O.R. rooms, User’s and User Roles, and office procedures to meet requirements for Peri-Operative departments.

● Collaborated with the Applications Coordinator, to review change proposals and recommend revisions and improvements with emphasis surrounding Epic Care Ambulatory pertaining to workflows, etc.: User Roles, AVS,

In-Basket, Smart Tools, Adhoc Reports, Training & Testing, Coding & Abstraction.

● Identified ways to make improvements in the education/training plan and approaches to accomplish efficient and effective training. Developed detailed curriculum content that includes but not limited to scripts and scenarios.

● Assists in the implementation process when installing or upgrading systems and during the testing process to ensure data integrity. Support day to day Cadence/Scheduling Appointments, Incoming calls, Epic Prelude,

along with the workflow duties, and understand assigned application, their relative value to the business aspects of ambulatory operations and is able to assist users to maximize the utility of the clinical information system. Serves as the liaison between the user, community, physician practices, and IT and EPIC Project Team. Including BEACON Module: IV Infusions Chemo Therapy both Ped’s & Adults. Supported and assisted in coordination of Resolute (Hospital Billing) Inpatient & Outpatient.

● Served as the primary lead analyst for one of the facilities focusing on Inpatient registration, ED Registration, Triage,

ED Provider functions and Inpatient Provider functions.

● Coordinated the Inpatient Admit, Discharge, and Transfer.

● Performed Business Process Modeling to re-design office workflow procedures in response to changes in application

fields, structures and mapping. Provided implementation elbow-to-elbow support during the EPIC software rollout to

various and Outpatient and Inpatient Kaiser Permanente Hospitals. Acted as a direct liaison between end-users, technical support to identify and correct IT problems.

● Conducted training for the Optime module and the Bar Coding Medication Administration (BCMA) to the Clinicians

As a part of a Go-Live implementation and Support. Analyzed problems, in terms of systems requirements and presented recommendations to Physicians & Nurses for integration of the Health Connect EMR system into the hospitals workflow

and processes including Radiant in conjunction with Ambulatory Care and Support.

● Coordinated with other team members to eliminate redundancy. Provided verbal and written communications in a

concise, timely and appropriate manner following implementation procedures and guidelines.

● Traveled to multiple project sites throughout Southern California Hospitals which extended from San Diego to

Bakersfield and other related meetings. Participated in communication with Kaiser Permanente clinical staff to assess

and define operational workflow, system requirements and solutions.

● Serves as the liaison between the user, community, physician practices, and IT and EPIC Project Team.

Education 2008 Colorado Tech University Colorado Springs, CO

MBA in Health Care Management

PMI Certificate

2006 University of La Verne La Verne, CA

BA in Sociology



Contact this candidate