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Product Support Engineer

Location:
Syracuse, New York, 13210, United States
Posted:
March 08, 2011

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Rohan Joshi

*** ******** ***** | Syracuse | NY - 13210 | 781-***-**** | r6sfx3@r.postjobfree.com

Education: Enrolled in Master of Science, Engineering Management 11/2011

Syracuse University, Syracuse, NY.

GPA: 3.3 on a 4.0 scale.

Bachelor of Technology, Electronics and Communications 2008

Jawaharlal Nehru Technological University, Hyderabad, AP.

1st Class with Distinction.

Experience: Product Support Engineer 06/2008 – 11/ 2009

WIPRO Technologies Ltd, Bangalore, India.

• Trained 120 new hires in batches of 3, explained the Operation and Architecture of EMC Symmetrix/DMX Storage Box and Industry Best Practices.

• Provided remote technical customer support of Symmetrix and DMX Storage Box, a product of EMC Corporation.

• Managed client by providing regular updates on queue status and SLA’s, provided quality information to the company management and the client management by collecting and analyzing threshold information.

• Managed customers by providing Storage solutions, provided updates regarding faulty parts, provided assistance during new part installation and data migration, and provided improvement techniques by performing regular diagnosis, debug and maintenance activities.

• Hosted the Annual Project Meet at WIPRO Technologies Ltd and was awarded The Employee of the Year.

Team Leader 01/2010 – 05/2010

Slutzker Center for International Student Services, NY

• Improved problem solving skills as the Lead of quality improvement team tasked with simplifying the New Student Arrival Process.

• Applied Lean-Value Stream Mapping techniques to develop a new and improved process that has been implemented by the Center. The Center, with the improved process, has been able to manage a greater incoming of new students.

• Exercised ability to improve processes by designing models on spreadsheets, conducting test runs, working closely with the management, and direct interaction with Department Head and employees.

Project: Statistics and Sustainable Manufacturing, SU 05/2010 – 06/2010

• Applied Lean-Six Sigma Techniques to develop a product selection standard for The Utica Club Brewing Industry.

• Improved supply chain skills as a member of sourcing team tasked to monitor the purchasing, packaging and shipping processes of the company.

Shift Supervisor 01/2010 – Present

SU Department of Public Safety, NY.

• Provide training to new hires and database assistance by monitoring the SU student database.

• Perform DB updates; maintain records by manually entering student information to enable better tracking.

Technical Skills: Supply Chain Management

• Operation Technology, Strategic Sourcing, Productivity and Quality Control, Sustainable Manufacturing, Enterprise Resource Planning, SAP, Modeling and Optimization Techniques (Arena Software).

• Microsoft Office and Microsoft Project.

• Storage Area Network (SAN) and Environment.

• Programming: C & SQL.



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