Manager Customer Service
Resume:
James Avery
Sugar Hill, GA 30518
Email: r6pbk9@r.postjobfree.com
PROFESSIONAL OBJECTIVE
Home Health Care/Medical Supply Professional seeking leadership position with a growth organization that values initiative, customer service, teamwork and performance.
EXPERIENCE
April 2005 – March 2012 - PIE Medical International, Inc., Buford, GA - General Manager
Manage Quality Control System ISO 13485 and schedule product production and assembly to coordinate with Bills of Materials for sub-contractors. Purchase components for final assembly, including identification & monitoring of suppliers, and payment to suppliers. Perform and/or manage receiving inspections and acceptance, employee training process & system, and document control process and system. Manage inventory & handle customer service, shipments, deliveries, billing and/or product complaints. Maintain warehouse inventory and repairs.
April 1992 – April 2005 - DS Medical Healthcare, Lawrenceville, GA – Materials Manager
Negotiate contracts for company inventory; coordinate all aspects of billing, software, maintenance and upgrades; supervise, hire & train departmental staff of five; maintain $500,000 inventory; conduct training on full scope of products for all staff; coordinate building maintenance; evaluate new product lines; handle quality assurance with manufacturers; submit product sales tracings to manufacturers monthly.
1990 – 1992 - Omni Health Services, Norcross, GA – Branch Manager
1988 – 1990 - Georgia Home Therapeutics, Inc., Norcross, GA – Warehouse & Purchasing Manager
1986 – 1988 - Curaflex, Inc., Marietta, GA – Warehouse Manager
1984 – 1986 - Aerox Healthcare Services, Inc., Atlanta, GA – Operations Manager
1976 – 1983 - Linde Homecare Medical Systems, Wilton, Connecticut – Service Manager
EDUCATION
Pensacola Junior College, Pensacola, Florida - June 1973
Associates Degree Math (Minor: Psychology)
TRAINING AND CERTIFICATIONS
Supervisory & Safety Management Techniques
American Management Association – Hazardous Materials Regulations
Mountain Medical Repair School, Denver, Colorado – Concentrator Maintenance and Repair
Dale Carnegie Course in Effective Speaking & Human Relations
Pulmonary Technology Inc. Course in Pulmonary Function Testing
Sunrise Medical/Jay Medical Seating Specialist
ADDITIONAL LEADERSHIP EXPERIENCE
Boy Scouts of Northeast Georgia: Eagle Scout, Woodbadge Train, Climbing Instructor, Director Mountaineering Program Camp Rainey Mountain, District Committee Chair Popcorn Sales, Committee Chairman High Adventure Crew 573, District Award of Merit
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