Customer Service Representative

**** **** **. • VIENNA, VA *****

240-***-**** • *******@*****.***

NAKIA R.GRAYSON

OBJECTIVE

To secure a Guest Service Representative position enabling me to utilize my skills and develop a career progression.

EDUCATION

08/2005-05/2009 University of Maryland-Eastern Shore Princess Anne, MD

Bachelor of Science in Criminal Justice May 2009

Graduated Cum Laude with a GPA of 3.3 on a 4.0 scale

WORK OF EXPERIENCE

06/2008-02/2009 Wal-Mart Landover Hills, MD

In-Stock/Sales Associate

• Organized merchandise on shelves

• Restocked merchandise on daily basis

• Provided individuals with the highest level of customer service

• Performed duties and special requests as assigned by team leader and manager

08/2008-12/2008 Association of Black Sociologist Princess Anne, MD

Research Intern

• Assembled upcoming conferences

• Researched frequently on current crime rates

• Promoted the individual and collective interests of Sociologists

• Presented the varied problems confronted by people

02/2007-10/2007 Six Flags of America Largo, MD

Cash Control Operator/Security Personnel

• Ensured a smooth and orderly operation

• Processed several cash transactions

• Keyboarded correspondence, tables, charts, reports, and other material

• Searched records and files for readily identified information

• Secured monetary values

08/2005-06/2007 Department of Justice Washington, DC

Office Assistant Intern

• Processed data in computer-based programs

• Organized files and data forms

• Handled confidential documents

• Prepared outgoing mail and documents for scanning

• Ensured adherence to business guidelines, safety & security procedures

• Answered telephones and took messaged

01/2004-08/2005 CVS/Pharmacy Rhode Island, DC

Cashier and Merchandiser

• Handled several transactions with and accuracy to ensure all customers were satisfied

• Assist individuals with excellent customer service

• Helped maintain customer gratification by keeping the store clean and safe

• Greeted every customer upon arrival in a friendly and polite manner

• Trained new workers about the companies’ procedures and policies

• Used a computer terminal to input, retrieved data, posted and coded

information on standard forms

HONORS / ACTIVITIES

Excellence Achievement Award for Spring 2006

Member of Alpha Phi Sigma-Criminal Justice Honor Society

Dean’s List

SKILLS

Computer literacy in Microsoft Excel and Word, Word Perfect, Excellent organizational skills

REFERENCES

Available Upon Request

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