Robert J. Vaden Home 423-***-****

Cell 423-***-****

r6an7k@r.postjobfree.com

 8866 Windhaven Rd. ■ Ooltewah, TN 37363

Objective: Actively seeking a position as a Director of IT Operations or Data Center Director with an organization which needs an individual with extensive technical experience and who knows how to meet business objectives by providing excellent leadership and driving excellent performance in the teams, projects, and services he manages. This position should be challenging, provide leadership experience, additional opportunities for growth, and be recognized as making a vital contribution to the organization.

Career

Summary: Eighteen years experience in the information technology industry providing corporations with technical expertise and solutions in support of business goals. I have a proven track record of accomplishments which results in positive financial outcomes and increased customer satisfaction. I often handle multiple projects simultaneously, delivering on time and within budget. I have developed mentored, and led many diverse teams in projects that others deemed as lost causes. I have the ability to communicate with individuals on all levels resulting in understanding and the ability to drive consensus towards a common goal.

Education: B.S. in Computer Information Systems, Lee University, Cleveland, TN.

Curriculum included an assortment of computer and business courses.

Graduated Cum Laude.

Business

Skills:

• Excellent oral/written communication skills

• Employee management

• Project management

• Schedule/Resource management

• Finance/budget management

• Developing/Managing vendor relationships

• Mentoring

Technical

Skills:

• Complex network/system architecture and implementation across multiple data centers

• Data center design, implementation and operation

• Security administration and intrusion prevention/detection using a broad set of tools in a mixed environment,

• SAN design, implementation and administration

• Virtual storage and virtual server architecture, implementation and administration

• Clustering using Microsoft, Oracle, and VMware products

• Client/server implementation, database design, LAN & WAN design, network installation & administration, and PC troubleshooting & repair.

Specific systems/products:

Windows 2000/XP/Vista/7 Workstation & 2000/2003/2008 Server, Linux (Red Hat & Suse), Vmware ESX & Vsphere, Virtual Center, and workstation, IBM xSeries servers and BladeCenters, IBM Enterprise Storage Arrays and SAN Volume Controller, McData/Brocade directors and switches, Nortel routers, switches, wireless and VPN devices, Cisco firewalls and load balancers, Nokia and Checkpoint firewalls, Cisco Ironport e-mail encryption, Checkpoint Pointsec whole disk encryption, Exchange 2003, 2007 & 2010, SharePoint 2007 & 2010, IBM Rational Team Concert, Websense Manager, Blackberry Server, MSCS, IIS, terminal services, SQL 2000/2005/2008, Oracle 10g, 11g, e-business suite, and RAC, Apache, JBoss, Ping Identity, Citrix, Novell NetWare 2.x-4.x, McAfee AV, IBM Tivoli Storage Manager, IBM Director and RDM, NetIQ DRA/FSA, NetIQ Appmanager, NetIQ Security Manager, and Idera SQL Diagnostic Manager & Compliance Manager, Microsoft Active Directory, DNS, DHCP, WINS, IAS, SMTP and SNMP.

Professional

Experience: Shared Health, Inc., Chattanooga, TN

January 2010 – present

Manager of Data Center & Infrastructure Services

I was “officially” promoted to the role of manager even though I have been performing the duties since arriving at Shared Health. I am responsible for our state-of-the-art multi-million dollar data center and its support of the company’s mission and SaaS model. Some of my job duties are as follows:

• Manage Infrastructure Engineering services teams, including hiring, assignment of work, performance evaluations, and employee coaching and development.

• Provide leadership and coordination in the strategic and tactical planning, design, implementation and support of department services across multiple locations.

• Develops and implements comprehensive data center infrastructure monitoring and measurement mechanisms.

• Plans, organizes, directs, and controls all aspects of the operation, including equipment installs, equipment maintenance, infrastructure maintenance, and ongoing monitoring and planning efforts.

• Responsible for the management of the Data Center, including security, wiring, communications, electrical, HVAC, fire suppression, etc.

• Maintains comprehensive inventories of all data center equipment.

• Responsible for developing and managing vendor relationships with all third party vendors.

• Participates in and supports disaster recovery or business continuity plans and tests.

• Participates in all planning activities related to data center requirements, including items related to new software and hardware systems, system changes or upgrades, and operational schedules.

• Develop and coordinate project directions and schedules.

• Oversee the department budget while balancing the demands of financial, technological and political considerations in all decision-making processes.

• Ensure standards, policies and procedures are developed and maintained to conform to regulatory compliance.

• Build and maintain harmonious working relationships with personnel throughout Shared Health.

• Responsible for working with teams to develop and implement process improvements to improve overall business and departmental efficiencies. This includes identifying Risks & Exposures and developing mitigation plans.

• Responsible for leading team to develop and maintain a strong customer service ethic for internal and external customers across multiple locations.

• Manages strategic relationships with key IT suppliers

February 2009 – January 2010

Principal Engineer

Due to my broad business background and vast technical experience, I serve as the lead technical consultant on any new project or initiative. I am also a key member of our business continuity team. My role on this team is to understand the business requirements and match them to the technical capabilities of our systems. I am the team lead over network, servers, SAN, virtualization, and applications. I manage a team of technical professionals with the purpose of meeting business objectives such as regulatory requirements, customer satisfaction, and system availability guarantees.

April 2008 – February 2009

Systems Engineer III

I successfully architected and implemented several integration efforts between Shared Health and other companies. I was often asked to handle the project management duties for large technical projects. One of my biggest accomplishments was researching, selecting, and designing a new data center for Shared Health. I led a team of five individuals in moving our computer systems and network between two data centers in under two months with minimal down time. This data center will allow Shared Health to save over 3 million dollars per year in hosting costs alone.

December 2006 – April 2008

Systems Engineer II

I was handpicked by the CTO of Shared Health to lead the effort of separating our computer systems and network from our parent company, BCBST. I accomplished this task in under three months. During this time I oversaw a team of individuals who maintained Shared Health’s computer infrastructure. Shared Health grew from 14 servers to over 50 servers during this time.

BlueCross BlueShield of TN, Chattanooga, TN.

October 2002 – December 2006

Systems Engineer II

I was a lead engineer overseeing 600+ servers. In this position one of my main responsibilities was to be the Windows technical representative of my department for any new enterprise system rollouts and the liaison between the mainframe and UNIX platforms. In doing so, I represented the Windows platform on the inter-department SAN team and the corporate systems team. One major initiative that I introduced, engineered and administrated was server virtualization using VMware. During this time this project alone had saved BCBST over 3 million dollars and had prevented the need to build a new data center. I was also on the SAN team that took the concept of virtualization to storage using IBM San Volume Controller. I moved hundreds of servers behind SVC. Another one of my responsibilities was to be level 3 engineering support for all Window systems which included SMS, Exchange, SQL 2000/2005, management/security tools, remote control systems, and related hardware.

December, 1999 – October 2002

Sr. Network Engineer

I was the technical team lead of our Windows 2000 deployment. This project consists of upgrading over 5200 workstations and 120 servers. A main goal of this project is to integrate our legacy systems (i.e. PeopleSoft & FACETS) into the Windows 2000 infrastructure.

April, 1997 – December, 1999.

Network Engineer

I was the team/project leader of a server conversion project. The project consisted of converting 27 NetWare servers to Windows NT cluster servers and migrating 5000 users to the new system. The focus of this project was to implement a corporate-wide system that would facilitate internal and external data sharing in a highly secured environment.

Church of God International Offices, Cleveland, TN.

January, 1996 – April, 1997.

Systems Administrator

I installed a company wide NetWare 4.11 network that consisted of six file servers, four database servers, one fax server and over 150 clients. The clients consisted of Windows 3.x, Windows 95 and Windows NT workstations. I was also the DBA for a client/server system.

September, 1994 - January, 1996.

Network Manager

During this time I accomplished the following: I analyzed the current network environment and made recommendations to upper management in regards to implementing a client/server system to replace a mainframe computer. This consisted of upgrading the old network infrastructure with the latest network wiring, 10Base-T switches, and 100Base-T hubs/switches.

April, 1993 - September, 1994.

Computer/Network Specialist

In this position I worked closely with the end user. I supported the end user’s software and hardware. I held training sessions on using different software packages as well as how to use a notebook computer. I was also responsible for maintaining the connectivity of the network to a mainframe computer. Some of my duties included routine backups, network improvements, computer repair, and user account management.

Lee University, Cleveland, TN.

January, 1993 - May, 1993.

Network Supervisor

I was in charge of a five member support team. I was responsible for the overall administration of the network that consisted of over 300 users and 51 workstations. I also submitted a budget, set up work schedules, and upgraded the network from NetWare 2.2 to NetWare 3.11.

July, 1990 - December, 1992.

Network Technician

My duties included the security, administration, and maintenance of the network. Some of my accomplishments were as follows: Upgraded the network from NetWare 2.15 to NetWare 2.2, integrated a Windows environment over the network, hooked up the Business department and Language Arts department to the academic network.

January, 1990 - June, 1990.

Lab Assistant

I was in charge of the administration of an IBM S/36 with 10 workstations that were connected using PC Support/5250. One of my achievements was the installation of the first academic network.

AGC Corporation, Cleveland, TN.

October, 1992 - March, 1993.

Technical Support Engineer

During this time period one of my duties was to find a help-desk package for the customer support department. This project included evaluating the current system, determining the needs of the customer support and marketing departments, reviewing current help-desk products, a written and oral recommendation of a package to upper management.

March, 1992 - October, 1992.

Customer Support Representative

I answered highly technical phone calls concerning the operation of our software. I was also responsible for the maintenance of the customer support department’s computers.

Traits: I am a team player who is highly motivated, not afraid to take chances, self-taught in many technical and business areas, always willing to learn more from those around me, and able to look beyond the problem and focus on the solutions both near and long term. I embrace leadership roles as a chance to mentor and lead by example,

Activities: Member of several local VMware users groups

Member of local Sharepoint users group

Member of VMware customer advisory council (2005-2006)

Member of Network Professionals Association

President of Lee University’s DPMA (1992-1993)

Member of Phi Beta Lambda (1991-1993)

Interests: Flying, white water rafting, skiing, racquetball, golf, and hiking.

References: Will be provided upon request

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