Customer Service High School

Dionne T. Blair

**** * ***** ****** *********, MO 64030

Phone: 816-***-**** Atl. Phone: 816-***-**** Email: **********@*******.***

Work Experience

April 2006 – July 2012 Time Warner Cable, Kansas City, MO

Auditor

Analyze accounting records to determine the financial status of Accounts Receivable in conjunction with Service Agreements, equipment and applicable fees. Review data regarding assets that produce revenue. Complete Service Agreement reports daily to input and maintain account information. Complete Error reports weekly to locate and correct billing errors.

Review Equipment Report to update equipment status and resolve lost or stolen equipment. Remove equipment and re-status according to Equipment report. Issue credit for returned equipment and access accounts for lost or damaged; equipment after reviewing the equipment status and Work Orders.

Verify and log all payments from Work Orders while updating for posting. Complete posting daily and balance batches. Check accounts for installation, equipment, rate and billing errors. Review Work Orders to correct installation, equipment, rate and billing errors.

Provide training to new employees of the importance of Billing and Service Agreement procedures and guidelines. Reviews maintain and update all service Agreement information to provide an accurate record according to company polices and procedures for each year of the Service Agreement.

September 2002 – April 2006 Time Warner Cable, Kansas City, MO

High Speed Specialist

Provided client support by resolving technical issues via phone, online chat and email.

Performed password resets, setup email accounts, configured software, monitor signal with I-glass software, reset modems and assist customers with connections issues and schedule service call as needed.

Go-to person for Supervisor, assisted Customer Service Representatives with billing questions, product knowledge, delinquent accounts, repair issues, and resolve all customer complaints.

Supplied new High Speed Representatives trainees with on-the-job training of technical support, billing inquires, new service installation, processing payments, retaining customers, and response to request for service repairs; worked in conjunction with Engineering Operations to locate and resolve outages of service in a timely manner.

Education

Diploma Northwest High School

Associates of Applied Science-Programming Technology Electronics Institute

Personal Interests

Reading, computers, electronics, volunteer Bethel 2009- present

References Available Upon Request

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