Experienced Customer Service/Sales Professional

DAVID STERNLICHT

****-* ********* *** ***** 561-***-****

West Palm Beach, FL 33417 *************@*****.***

SUMMARY OF QUALIFICATIONS

Experience in Customer Service skills. Proficiency in Word and Excel Programs. Obtained certification in commercial and contract sales. Problem solver, to use empowerment guidelines. Proven ability to process special orders.

Team Player Well Organized

Connects Efficiently with Customer Needs Adaptable to Changing Policies

Ability to Outsource Products for Customers Knowledge of Catalog Products

Recognition of Proficiency from Management Received Letters of Commendation

PROFESSIONAL EXPERIENCE

BEN’S LANDSCAPING, Pompano Beach, Florida 2008-2010

Office Clerk

• Processed data entry invoicing

• Handled incoming phone calls

• Initiated outgoing business correspondence

• Responsible for scheduling of appointments

TMS HEALTH, Boca Raton, Florida 2008

Telephone Account Manager

• Initiated outbound calls to account base

• Established customer goodwill with competitive pricing

• Researched customer inquiries and complaints

• Exceeded sales quota on a consistent basis

BLUEGREEN CORPORATION, Boca Raton, Florida 2007-2008

Vacation Services Representative

• Handled inbound calls for booking reservations

• Proficiency in Microsoft Word Programs

• Generated 16 sales per day

• Assisted in resolving owner issues

OFFICE DEPOT, Boca Raton, Florida 2000-2006

School Account Representative (2005-2006)

• Assisted customers in placement of orders

• Handled returns and invoices

• Proficiency in J-Millennia and AOPS computer systems

• Tracked and traced shipments

• Liaison between customer and Account Manager to resolve issues

E-Commerce Representative (2003-2005)

• Assisted in proofreading fax orders

• Generated correction of invoices for processing

• Consistently averaged 12 issues per hour

Contract Service Representative (2000-2003)

• Processed customer supply orders

• Resolution to rectify issues

• Coordinated sales related issues with other departments

• Maintained top 15% bracket, for monthly sales promotions.

• Ability to utilize empowerment guidelines.

EDUCATION

Certificate in Medical Insurance Billing

Caliber Training Institute, New York, NY

Certificate of Completion, Word Perfect 5.1

National Computer Resource Center, New York, NY

Courses in Retail Business Management

New York City Community College, Brooklyn, NY

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