Customer Service Human Resources
Resume:
Angelina Becerra
Orange, Ca 92865
E-MAIL : *********@*****.***
Objective
To obtain a position where my knowledge of customer service, sales and human resources can be of mutual benefit to myself and the company I work for.
Education
09/1996-06/2000 Katella High School Anaheim, California
07/2000-03/2002 Cal State Fullerton Fullerton, California
Professional Experience
11/2011-06/2012 Personal Touch Cleaning Irvine, California
Human Resources Manager
• Responsible for the coordination and administration of all Human Resources activities.
• Manage a department of 3 direct reports and 8 Area Managers.
• Responsibility includes semi-monthly payroll preparation (time entry and transmission) through ADP EZLabor, PayeXpert/QuickBooks, Compumatic/ Computime 101
• Annual Health Insurance Benefits Design and ongoing administration,
• Workers’ Compensation & Safety and Risk Management, Safety Procedures,
• Employee Recognition & Involvement and Incentive Programs,
• Employee Training and Development and Succession Planning, Performance Management and Corporate Goal Adherence
• Compensation Design and Administration
• Recruiting and Workforce Planning
• Policy Manual, Policy Development/Implementation and Administration
• Unemployment Insurance Benefits Claims Cost Control.
03/2009-11/2011 Consumer Debt Law Firm Orange, California
HR Manager/ Customer Service Manager
• Manage customer service and quality control departments
• Perform all HR responsibilities for the company
• Employee file record keeping
• Create and implementing policies and procedures
• Write and administer performance reviews, correct action
• Monitor and track attendance and production
• Create and implement and track incentive program
• Process payroll and maintain all payroll records
08/2007-12/2008 Hilton Suites Orange, California
Human Resources Manager
• Screen all applicants and determine eligibility for employment,
• Conduct all reference checks and execute the employment process,
• Prepare correspondence and memos,
• Maintain and prepare reports/ logs/ meeting notes (new hire, termination, transfers, department meetings, turnover reports) daily, monthly and quarterly for department managers
• Conduct all benefit administration including group health insurance, vacation, sick, leave of absence, and retirement plan.
• Ensure all policies and procedures are followed, review forms for accuracy and administered in a timely manner,
• Complete appropriate paperwork for new hires, terms, payroll action forms and all other changes daily to keep corporate informed raises and other changes in a timely, accurate manner,
• Conduct training meetings and new hire orientation
• Notify all managers of monthly reviews due
• Administer Workers Compensation, and Unemployment Claims
• Assist with reception duties:
• Greet concerned associates and directing to appropriate manager if necessary,
• Maintain associate's files and ensure that filing is done at the end of each week
• Conduct the Associate Awards & Recognition Programs
• Ensure complete compliance of the Immigration Reform and Control Act for all employees,
• Conduct exit interviews and track trends,
• Keep employee bulletin boards
• Inventory office and benefit supplies on a regular basis and complete purchase orders needed to purchase supplies and maintain needed inventory
• Process vacation and sick time request,
• complete payroll on a bi-weekly basis, send payroll recap to corporate payroll for processing
10/2006-08/2007 State Farm Insurance Newport Beach, California
Office Representative
• Maintain current client insurance policies
• Sale new policies
• Evaluate client needs for insurance and financial needs
• Customer service
05/2005-10/2006 Wells Fargo Bank La Habra, California
Personal Banker
• Open and maintain accounts for new and existing clients
• conduct offsite information meetings regarding banking
• Act as assistant manager
• handle client’s complaints and compliments
• Open and close branch
• supervise bank tellers
• cash counting and balancing
• receive secured deposits
09/2002-05/2005 MBNA America Aliso Viejo, California
HR Generalist
• Assist Director of HR will all functions
• assist with new hire process (interviews, screenings, and orientation)
• benefit administration
• Process time adjustments, vacation and sick time requests for payroll department
• Ensure OSHA and worker’s compensation paperwork are to standards
• Processing reports and delivering them to management
• Creating memos to keep staff informed of all company changes
• Assist with planning company functions, events, and recognition
• Assist with continuing education and learning for all employees and management
Languages
English, Spanish
Read, write and speak fluently
Accomplishments
• Recreated and organized the Human Resources Department while employed with the Hilton Suites Orange. I created and implemented procedures to ensure that we were complaint in all recordkeeping and employee training to succeed in audits
• Assisted in staffing the Embassy Suites in Valencia, Ca. With the assistance of one other HRD and administrative staff, we interviewed and staffed 300 employees including management to successfully run the hotel.
• Lowered Employee Turnover Ratio from 50% Monthly to 20% in 3 months
• Decreased Workplace Accidents by 90% in 4 months
• Streamline Recruitment and New Hire Process and reduced hiring costs by approx. $5,000.00 each employee
• Reduced Annual State Unemployment Insurance Tax Rate by completing a Benefits Audit and Protesting Unfavorable Claims
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