Customer Service Manager

Vanessa M. Williams

*****-*** ****** ***.*******.NC, 27617

Cell: 225-***-****

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Objective

To obtain the position as a Health Fitness Specialist applying my formal education and my skills in Exercise Prescription, Group Fitness, and Fitness Assessments.

Capabilities Profile

My Experience and capabilities include:

Personal Trainer Group Fitness PAR-Q Presentations

Mentor Supervisor Worksite Health Promotions

Customer Service Manager Time Management

Education

East Carolina University Greenville, NC May 2011

Bachelor of Science Health Fitness Specialist

Certification and Special Training

American College of Sports Medicine –Certified Personal Trainer

CPR/AED

Experience

Verizon Business May 2011-August 5, 2011

Health and Wellness Coach Intern

• Created Incentive programs to help keep members motivated to exercise

• Updated motivational boards and bulletin boards on a regular basis

• Prescribe individual exercise programs to promote weight-loss, weight-gain, or maintenance

• Instruct a variety of fitness classes focusing on the fitness component model including Cardiovascular Endurance, Muscular Strength and Endurance, Flexibility, and Body Composition

• Performed daily operations (opening and closing procedures, equipment maintenance,) of the fitness facility

• Assisted the other coaches with wellness programs focusing on various topics

• Conduct fitness assessments based on age and medical history to determine current fitness levels

Greenville Aquatics and Fitness Facility May 2010-May 2011

Fitness Instructor

• Instruct a variety of fitness classes focusing on the fitness component model including Cardiovascular Endurance, Muscular Strength and Endurance, Flexibility, and Body Composition

• Demonstrate various levels and modifications to accommodate ages and skills of participants

• Monitor classes to be sure participants perform exercises properly and safely

Personal Trainer

• Administered PAR-Q to evaluate medical history potential participants

• Conduct fitness assessments based on age and medical history to determine current fitness levels

• Prescribe individual exercise programs to promote weight-loss, weight-gain, or maintenance

• Utilize of variety of personal contact including phone call, text messages, emails, and house visits to motivate and inspire success

After School Activity Program Jan. 2011-May 2011

Physical Activity Leader

• Developed games and activities for children ages 5-12

• Developed skills necessary to assess physical activities for safety and effectiveness

• Developed instructional skills for different class formats and diverse physical activities

• Developed presentation skills through teaching

• Understood modifications for different skill levels

Core Fitness and Wellness Center Oct. 2008-July 2009

Manager

• Co-Founded, Core Essentials, a health management program combining fitness, nutrition, motivation, and education

• Recruited new members through informational meetings, special club promotions, presentations, and allocated so many members that two additional staff members were hired

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Dixon Social Interactive Service July 2007-Nov. 2008

Paraprofessional

• Mentored youth emotionally troubled ages 8-17 in after school program

• Created activities to enhance communication, professionalism, and anger management skills

• Tutored in a variety of academic subjects in math, science, reading, and spelling

Additional Employment

Victoria’s Secret, Sales Associate Seasonal Fall 2008

Fall 2009

Alltel Communication/ US Cellular, Wireless Consultant 2005-2008

Professional Affiliates

American College of Sports Medicine, South Eastern American College of Sports Medicine, and East Carolina University Exercise Majors Club

Volunteer

American Red Cross and Wahl-Coats Elementary

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