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Customer Service Representative

Location:
Yazoo City, MS, 39194
Salary:
open
Posted:
May 13, 2012

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Resume:

Jamall Sallis

*** ******* ******** **** ***** City, MS 39194 662-***-**** r607dc@r.postjobfree.com

CAREER PROFILE

Experience/ability in gathering, reviewing and analyzing large volumes of data to arrive at well-supported decisions or conclusions following established procedures

Strong oral, writing, interpersonal, customer service and sales skills

Self-motivated, integrity, and commitment to meet multiple deadlines and quality standards

Organized and attentive to detail, with the ability to multi-task and prioritize a workload

Analytical, ethical, driven, committed and an energetic team member

PROFESSIONAL EXPERIENCE

TACO BELL, YAZOO CITY, MS

Shift Manager, February 2010 - Present

Serving the Guest and resolves guest complaints quickly, while maintaining positive guest relations

Maintains a courteous work environment and makes sound business decisions quickly

Ensures that restaurant and employees are clean and neat in appearance

Ensures that quality products and are prepared correctly and delivered according to standards

Coordinates opening and closing activities in a timely and safe manner including cash handling

Manages labor, by shift, within acceptable variances and according to labor laws

Manages food costs, proper product preparation, rotation, portioning, cooking and holding times

Assists in executing marketing programs, suggestive selling, and consumer education.

Maintains crew productivity by proper deployment throughout the shift

Sees that crew members are properly trained

Responds quickly and appropriately to resolve safety and security issues

Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair

Cashier / Cook

Greeting customers Complete customer order transactions, handling payment on the cash register

Stocked store shelves and end-caps with merchandise when it is delivered to the store

Completed inventory counts and order merchandise

Prepared and store food ingredients, assemble food and beverage orders

Meeting customer needs and taking steps to solve food or service issues

Working well with teammates and accepting coaching from management team

Communicating with customers, teammates and managers in a positive manner

Jamal Sallis

105 Leonard Hatchett Lane Yazoo City, MS 39194 662-***-**** r607dc@r.postjobfree.com

SPRINGFIELD HOUSING FACILITIES, SPRINGFIELD, MO

Janitorial Technician, January 2004 – October 2009

Cleaned and sanitized facility, windowsills and windows

Emptied trash cans and replaced liners, clean receptacles as necessary

Maintained janitor storage closets in a clean, organized and safe manner

Maintained janitorial equipment in a clean, safe and operable condition

Labeled, dilution and use of all chemicals

Restocked supplies in appropriate storage area and common areas

Replenished cleaning supplies as necessary

BURLINGTON COAT FACTORY , DES MOINES, IA

Customer Service Representative, October 2009 – December 2009

Maintained solid customer relationships by handling customer's concerns with accuracy and professionalism

Assisted in processing and replenishing merchandise and monitoring floor stock

Aid customers in locating merchandise

Communicate customer requests to management

Assisted in completing price changes as a member of the mark-down team

Participated in year-end inventory and cycle counts

Accurately staged merchandise according to the flow of cartons

Responsible for loading cartons on conveyor line

Shrink wrapped merchandise and accurately label cartons

Effectively operated floor jack

Processed through radio frequency receiving of pallets, Flat Breakdown, manually input carton contents in system and verified the designated area

ADDITIONAL SKILLS

• Proficient in Microsoft Office (Word / Excel)

• Excellent communication skills with all levels of employees

• Excellent written communication, problem solving, self-motivated and presentation skills



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