RAFAEL WILLIAMS

Cellular 714-***-****

r5uvz2@r.postjobfree.com

OBJECTIVE

GOAL: Opportunity in Information Technology Management for your corporation

CAREER SUMMARY

IT Professional with 20 years experience, and fortunate to have worked for large and reputable corporations, supporting their Critical IT Environments. Considered a dynamic IT Manager, with strong leadership skills. Recognized for being a customer relationship builder, and possess current technical knowledge and project management skills. Have formed several successful teams by developing and motivating diverse and skilled individuals, and by structuring them in teams that deliver results, savings and customer satisfaction. Successful at bringing the benefits of IT to solve business issues while delivering applications, infrastructure and support at lower costs. Provide strategic direction to senior leadership on technology solutions. Led projects for infrastructure delivery to provide the resiliency and availability required by users and customers in very large Healthcare and Retail Organization.

QUALIFICATIONS HIGHLIGHTS

- Client Server Technology - Technology Architecture/Integration - Budget/Vendor Management - Data Center Planning/Project Management - Services On-Demand /Cloud Management - Change/Problem Management - Customer Relationship Building - Automation Technology Solutions - ITIL and other ITSM Best Practices - SOX/PCI/HIPAA Methodologies Implementation

TECHNOLOGY EXPERTISE

SERVER: IBM Z and POWER Series Technology. Dell, HP, SUN (Oracle). VIRTUAL: VMware ESX / Hyper-V

STORAGE: Tier 1 & 2 EMC, Netapp, IBM, HP, Dell, Hitachi. - BACKUPS: TSM, Netbackup, BRMS.

SOFTWARE: AIX, Solaris, Linux (RHEL), HP-UX, z/OS, OS/400 and VMS - PowerHA, Oracle RAC, LDOM, MIMIX, Windows 2003/2008, IIS. Windows Clustering, SCCM. MS Office, Websphere.

DATABASES: MS SQL, Oracle (OLAP, OLTP), Sybase, DB2

OTHER: IBM and F5 Load Balancers, IBM Tivoli Monitoring for UNIX and Applications such as SAP, WAS, MQ

APPLICATIONS: SAP (MM, SD, FI), Lawson, EPIC, Epicor, McKesson (Pharmacy), Cerner, Netezza/Teradata (DW). EDI

PROFESSIONAL BACKGROUND

• Pacific Sunwear - Sr. Manager IT Operations - Anaheim, CA. 2010 to Present

Manage IT Operations and Datacenter activities in a retail Environment supporting 850+ Retail Stores and Internet sales nationwide. Principal responsibilities consist of directing technical staff to provide Batch Operations, Server and Storage Management, Enterprise wide monitoring, Datacenter Management, DR planning and execution, Change/ Problem Management and Vendor Management for the Enterprise IT

Oversee Application support functions for Sales Processing, Supply Chain, Product Distribution, Financial and HR applications during daily activities as well as during application enhancements and upgrades.

Manage compliance and activities for SOX and PCI and hold responsibility for maintaining compliance.

HIGHLIGHTS

Conceptualized an Automated Monitoring and Document Repository Model that increased workload efficiency and resulted in personnel reduction (2 headcount) while also reducing workload and Operational errors.

Reduced Operational costs by re-negotiating vendor maintenance contracts. Also eliminated costly extended maintenance contracts by upgrading servers to vendor supported levels.

Accomplished successful SOX and PCI audits as well as successful Disaster Recovery off-site exercises. Also increased the reliability of Data backups and integrity as part of the DR planning and execution process.

Built valuable relationships with other teams such as Applications, Product Distribution Centers, Retail Stores and due to these relationships, SLA's were negotiated to serve both teams and also increase communication and trust

• IBM Global Services - IT Infrastructure Manager - Corona, CA 2009 to 2010

Retained by IBM after an Outsource arrangement, to support the IT needs and requirements for Kaiser Permanente, that is currently a customer of IBM Global Services. Efficiently managed the UNIX Server Infrastructure, which hosted critical applications, for Kaiser Hospitals and other Business Units. The server infrastructure consisted of 3500+ physical and virtual servers, housed in several Data Centers. The scope of responsibility included Server Builds, Maintenance and Monitoring, Storage Allocations as well as the management of a "BUILD/RUN" team of L1 and L2 support, guided by very strict SLA's, on 7x24 support requirements.

Oversaw all Application Support functions, working with both Kaiser and IBM personnel, to support normal activities as well as Application and Database upgrades, system migrations and other major projects.

HIGHLIGHTS

Consistently accomplished goals of maintaining High Availability on our servers and software, as well as maintaining a Zero downtime requirement for the Medical/Hospital and Pharmacy applications

Consistently ran under budget for Hardware maintenance, by upgrading obsolete servers at "end of life" and maintaining supported levels of software, thus eliminating costly extended maintenance contracts.

Consistently accomplished successful SOX and PCI audits by maintaining the Security and Identity Management infrastructure.

Oversaw and maintained Service Delivery relationship with Kaiser Permanente (The Customer), by negotiating Service Level Agreements for all Applications hosted on the UNIX Server Environment.

Administered the Change and Problem Management for UNIX applications. Verified that all IBM commitments were met and that no financial penalties resulted from SLA targets missed, or customer impact due to outages.

• Kaiser Permanente - Manager of IT Infrastructure - Corona, CA 2008 to 2009

Supervised a team of team of Senior System Administrators (Level 2) Support, and Command Center (L1) personnel that provided support for a large farm of UNIX and Windows Servers (4500+) and that house EPIC and other critical medical applications.

The scope of responsibility included build, maintenance and patch/upgrades of the, Storage allocations, as well as being the initial point of contact for all issues (server, application, network, storage, etc), as well as provide technical resources to the Application Development teams during code implementations.

Created and maintained close relationships with internal and external customers, and promoted the coordination of activities in order to perform efficiently. These relationships were very beneficial during the negotiation of SLA's as well as during problem investigation, since the relationships included a level of mutual trust and confidence in each other’s activities.

HIGHLIGHTS

Successfully managed projects to implement High Availability (PowerHA) on several systems hosting critical applications, in order to reach a Zero downtime requirement and increased resiliency.

Consistently ran under budget for Hardware maintenance by upgrading obsolete servers at "end of life" and maintaining supported levels of software, thus eliminating costly extended maintenance contracts.

Implemented controls and procedures to achieve and maintain SOX and PCI compliance.

Managed "End of Service Life" work flow which in essence was creating and managing the projects to migrate application hosted in servers at end of life to new hardware and technology

Implemented ITIL Framework concepts and best practices within my team to maintain tight controls on Change and Problem Management activities. Some of these best practices were later implemented in other teams due to their effectiveness.

• LL Bean - IT Manager Datacenter Operations - Freeport, ME 2007 to 2008

Hired by the IT Director to assist in the planning and migration of servers and personnel to a newly built Data Center, which would eventually host the Business Continuity server infrastructure.

Managed the Server/Storage Infrastructure and IT Operations teams on both Data Centers, maintained and executed Business Continuity plans, and supported the Retail Stores and Product Distribution and Supply Chain activities, including a development team in Costa Rica. Built close working relationships with Business Units in an effort to work efficiently.

HIGHLIGHTS

Managed a flawless deployment of systems, applications and personnel to the new Data Center with no disruption to business functions or customer impact.

Implemented a unified monitoring system (IBM Tivoli) that allowed proactive action to issues, efficient use of personnel and the elimination of repetitive issues that distracted from more severe problems.

Implemented controls and procedures to optimize website monitoring of functionality and content upload.

Implemented a very solid Business Continuity plan that allowed the company to continue functioning during major events, particularly during severe weather events that are common in the Northeast.

Implemented and formalized ITIL Framework concepts such as Change Management and Problem Management, which were not being practiced Enterprise wide.

• Verizon Wireless - IT Associate Director of Operations - Irvine, CA 1999 to 2000

During my time with Verizon Wireless, I managed the Operations team responsible for Mainframe and UNIX server support, batch processing and customer billing processing for 20 Million Customers.

Oversaw the management of the Data Center physical facility, and managed Disaster Recovery/Business Continuity functions since our location also served as a backup facility for other Verizon locations.

Other responsibilities included budget management for Server Maintenance, Facility Maintenance and Print functions, including contract negotiation

HIGHLIGHTS

Maintained a record of 8 years of Data Center continuous uptime, with no service interruption

Conceptualized an implemented Disaster Recovery procedures for several locations

Managed projects to migrate and close several Data Centers that had been acquired during mergers with other Wireless companies.

Successfully managed the migration of in-house Print Operations to a Print vendor, for cost reduction and greater efficiencies.

• AirTouch Cellular - IT Operations Manager - Irvine, CA 1995 to 1999

• PacTel Cellular - IT Operations Manager - Irvine, CA 1989 to 1995

EDUCATION/CERTIFICATIONS/TRAINING

• Fullerton College - IT System Engineering Coursework (2 years)

• Orange Coast College - Project Management (1 year)

• Computer Learning Center - IT Management Studies (3 years)

• Sun Solaris 9

• AIX Administration

• VMS System Administration

• OS390 System Operations

• DR/Business Continuity Administration

• MCSE Coursework

• ITIL Certification

• AFFILIATIONS:

- Uptime Institute - AFCOM - Association Information Technology Professionals

Contact this candidate