Application Support Analyst

Leinad Ursua

**** *****.

Surrey B.C V*V *K*

Cell: 604-***-**** / Res. 604-***-****

E-mail: r5iyv5@r.postjobfree.com

Objective

Position as an ERP Application Support Analyst

Abilities

5+ years of Technical/Application Analyst/Software and Customer Service Support.

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Commitment to continuous learning

Highly productive in the use of all MS Office platform

Self starter with a can do attitude

Employment History

2005 - June/2010 PartnerPedia Inc Vancouver, BC

High Profile Projects

• Microsoft PLC ( Partner Learning Center)

• RIM (BlackBerry Universe Partner Portal)

Application Support Analyst (Team Lead)

• Provided End user support to the client(s) of Microsoft PLC Partner Readiness Learning Management System

• Provided End user support to the client(s) of BlackBerry Universe Partner Portal (RIM)

• Act as a central point of contact for client(s), preparing request, service request, change request etc.

• Proven track record in large scale projects with great success

• Provided Live Meeting training for both internal and external stakeholders for RIM & Microsoft.

• Very well versed with use of Content Management System

• Assisted QA team with testing software for deployment, this includes bug filing and change request.

• Administered and maintained Company Sharepoint site

• Bug Triages and scheduling of fix releases

2002 - 2005 PC Alley, Surrey, BC

Computer Technician/ Technical Support / Sales

• Responsible for new builds of PC and repairs

• Provided Technical Support for users over the phone

• Ensured the overall satisfaction of every visit from customers.

• Consulted Home/Small Business on Networking.

Education

CDI College of Business and Technology, Surrey, BC

• Computer Science-Programming/Network Support Analyst – Diploma

HDI Certified

• Customer Support Specialist certification

Technical Skills

• Windows 2000 Professional Server

• A+ Maintaining and Managing PC’s

• Web site design using HTML, DHTML, ASP, VB Script and Cascade Style Sheets

• Novell Netware

• Unix/Linux

• Visual Basic 6.0 Programming

• Microsoft Access Database Programming

• Proficient use of CRM and MSE

References:

Available upon request

Contact this candidate