Supervisor

JAMIE RICHARDSON

**** ********** ****

INDIANAPOLIS, IN 46217

317-***-****

e-mail: *********@*****.***

OBJECTIVE

To obtain a position with a global-minded company that will allow me to use my experience in training and managing employees

JOB HISTORY

MANAGEMENT EXPERIENCE

2006-2008 World Media Group- Indianapolis, Indiana OPERATIONS MANAGER- Manage multi-shift operation involved in packaging and shipping various media products for customers

 Improved contribution margin by 9%

 Improved overall productivity by 23%

2005-2006 Universal Music Group/EDC Fishers, Indiana

MANAGER, VALUE ADDED SERVICES- Manage a group of union employees performing picking and packing services added to the shipment of CDs and DVDs.

 Improved product turn-around time by 24 hours

 Successfully added 25% more volume to department workload

2004 Jacobson Company Plainfield, Indiana

OPERATIONS MANAGER – Operate a General Commodities Third Party facility that houses seven customers. Responsible for entire operation of my facility including P&L, sales, customer service, picking, packing, shipping and receiving, training, and hiring.

 Worked closely with customers to ensure satisfaction

 Headed transition form one shift operation to a 24-hour operation.

2001- 2004 Best Buy, Inc. Franklin, Indiana

E*COMM MANAGER- Manage the e-commerce department of Best Buy which includes; picking, processing and shipping units ordered on Best Buy.com.

 Integrated new software programs to double processing times.

 Successfully trained a crew from the ground up on 3rd shift.

 Became the first manager to turn a weekly profit in the four-year history of the department.

 Ensure all units are processed and shipped by 4:00 p.m. daily.

1996-2000 FedEx Ground Atlanta, Georgia

CONTROL ROOM MANAGER- Ran the system and ensured that the building operated with maximum efficiency.

TRAINING MANAGER- Handled all of the training and developing for packagehandlers and supervisors. Gave all new hire introductory classes and presentations to all hub employees.

 Reduced turnover on Day/Twilight sort from 378% to 81%

 Established a training program that was certified by FedEx Ground University instructors

 Trained all incoming manager on load area procedures

EDUCATION

1996 Ball State University

Bachelor degree of Communication

Minor- Journalism and Japanese

1996 Internship at SportSouth

Developed halftime shows for Atlanta Hawks games

SKILLS

Proficient in Microsoft Office

Studied five years of Spanish

WMS and RF experience

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