Administrative Executive Assistant

Linda Mossman

**** ****** *****, ******, ** *****

Home: 314-***-**** Cell: 314-***-****

r5fnho@r.postjobfree.com

Executive Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Exceptional organizational skills.

Education

Parkway North St. Louis, MO

UniGroup University-Fenton, MO

Relevant Courses:

ISO Awareness, ISO 9000:2000 Management Courses

Essentials of Communicating with Diplomacy and Professionalism

Business Writing Basics for Professionals

Advanced Administrative Support, 52 hours

Business Management and work Relations

The Exceptional Assistant

Professional Development:

Notary Public

INS 21 and 22

Key Skills

Office Skills:

Office Management

Records Management

Customer Service

Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

Lotus Notes

AS400

Windows

Experience

Vanliner Ins. Company, Fenton, MO Executive Assistant 4/1999-9/2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the President and other members of management. Coordinated travel arrangements, maintained licensing and expense reporting. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and obtain necessary information for special projects and reports. Established strong relationships to gain support and effectively achieve results.

Handled insurance licensing for Senior Management in all 50 states as well as the entire Producer licensing and agency licensing. Maintained spreadsheet and updated daily on expiring licenses. Requested renewed licenses from agents and producers as needed. Sent appointment information to Industry Compliance for appointing.

Helped coordinate board meeting and marketing events that contributed to consistently high enrollment levels.

Entrusted to manage office in the President’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official business correspondence.

Co-developed the Excellence in Loss Prevention program. Created and maintained spreadsheets for tracking purposes and for communicating results to senior management and the customer.

Developed innovative PowerPoint presentations used by the President and marketing department to utilize as a training tool as well as valuable information for new and existing customers.

Created Producer Manuals for the moving and storage line of business and a separate manual for the special products line. A step by step instructional/procedure tool needed for new business and renewal of existing business.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Additional experience earlier than 1999:

Mayflower Transit Secretary, Sales & Marketing

R.M. Wester & Assoc., Inc. Office Manager

Hawkinson Van Lines Executive Assistant, payroll, billing, data entry

Delta Dental Plan of Missouri Coordination of Benefits, Customer Service, data entry, insufficient claims, Dental insurance claims, Dentists communications, patient communications,

References are available upon request.

Personal Attributes: Highly organized, team player, committed, responsible, productive, flexible, consistent, loyal, positive attitude, reliable, resilient, honest, enthusiastic, accurate, accountable, customer oriented and practical in judgment and common sense.

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