Manager Quality Assurance

e Builder

Leland Gore Resume

Employer Name Location Job Title Start End

Lowe Toyota

Warner Robins, Georgia Collision Center Manager/Director 8/2008 9/2011

SELF-EMPLOYED-INSURANCE APPRAISER

KATHLEEN, Georgia INSURANCE APPRAISER 5/1994 8/2008

Terry Holmes Hyundai

Warner Robins, Georgia Body SHop/Service Manager 7/2005 4/2006

Charlie Pike Chevrolet/Eddie Wiggins Automotive/ Five Star A

Warner Robins, Georgia Body Shop Manager 10/1984 7/2005

Robins Air Force Base

Robins Air Force Base, Georgia Sheet Metal/Aircraft Mechanic 4/1980 10/1984

Bob Richards Chevrolet /Charlie Pike Chevrolet

Warner Robins, Georgia Body Repair Tech./Body Shop Manager 10/1969 4/1980

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LELAND CURTIS GORE

1720 SOUTH HOUSTON LAKE

kathleen, GA 31047 US

Mobile: 478-***-****

Day Phone: 478-***-****

Email: **********@***.***

Availability:

Job Type: Permanent, Temporary

Work Schedule: Full-Time, Shift Work

Desired locations:

United States - GA

Work Experience:

Lowe Toyota

375 South Houston Lake Road

Warner Robins, GA 31088 United States 08/2008 - 09/2011

Salary: 8,500.00 USD Per Month

Hours per week: 60

Collision Center Manager/Director

Supervisor: Bob Blue 478-***-****)

Okay to contact this Supervisor: Yes

Forecast goals and objectives for body shop department. Monitored body shop/service payroll. Handled customer complaints. Collection of all monies owed for body shop/service departments. Developed business through insurance adjusters, customers and other sources to assure adequate sales volume, while controlling expenses. Directed body shop employees in performing body repairs, meeting timely schedules and quality standards, following all safety standards. attending all mangers meetings and striving for teamwork with all departments. Using such as Microsoft office and other various software applications. I reviewed all documentations and work to meet all deadlines. Utilized all required safety equipment and followed all proper refinishing procedures in compliance with OSHA guidelines. Adhered to all requirements for hazardous waste disposal. Overseen all work team according to guidelines of OSHA.

As Body Shop Manager I was responsible for overall maintenance functions at assigned location. I was responsible for supervising day-to-day maintenance tasks on the facilities, equipment and machinery.

I Managed and supervised all aspects of site maintenance and ensures all work was scheduled and performed in a safe and efficient manner.

I Supervised body shop staff, which included making employment (hire/termination/salary adjustments) decisions, reviewing employee performance, addressing escalated issues, generating assignments, and setting priorities.

I Scheduled and managed the repairs to equipment.

I Performed scheduled/unscheduled maintenance, servicing, corrosion control, and inspection, and routine through complex maintenance of automobiles. Also the servicing, repairing, and overhauling automobile to ensure quality performance in compliance to law. Repairing, replacing, and rebuilding all automotive structures and functional components, as required.

?Reading and interpreting manufacturers’ and company’s maintenance manuals, service bulletins, and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.

?Adjusting, repairing, or replacing electrical wiring system and automobile accessories, as required.

I Provided guidance and instruction to team members concerning technical orders, checklists, and hazardous materials.

I was responsible for tool and warranty programs, maintaining equipment maintenance schedules on all company equipment and monitoring parts and supply inventories.

I ensured availability of materials, anticipating requirements and reordering.

I offered technical guidance in start-up of new equipment and follow-up of maintenance programs.

I performed quality assurance on repairs and maintenance to all equipment and facilities; Inspects, tests, repairs, and removed and replaced automotive engines and components.

Identified outside shops (machine shops, etc.) and performed specialty or time effective work.

I Provided employees with proper training on company equipment as required by OSHA Regulations.

I Maintained budget for equipment charged to my assigned department within the company.

I met with all customers ensuring customer satisfaction.

SELF-EMPLOYED-INSURANCE APPRAISER

KATHLEEN, GA United States 05/1994 - 08/2008

Hours per week: 25

INSURANCE APPRAISER PAINTER

Supervisor: LELAND GORE 478-***-****)

Okay to contact this Supervisor: Yes

Write repair estimates, performing inspections and meeting time sensitive service goals. Responsible for evaluating and estimating auto collision damage using CCC Pathways Computer estimating system.appraising equipment and small home repairs .refinishing cars

Terry Holmes Hyundai

Warner Robins, GA United States 07/2005 - 04/2006

Hours per week: 60

Body SHop/Service Manager

Supervisor: Terry Holmes 478-***-****)

Okay to contact this Supervisor: Yes

Forecast goals and objectives for body shop/service departments. Monitored body shop/service payroll. Handled customer complaints. Collection of all monies owed for body shop/service departments. Developed business through insurance adjusters, customers and other sources to assure adequate sales volume, while controlling expenses. Directed body shop employees in performing body repairs, meeting timely schedules and quality standards, following all safety standards. attending all mangers meetings and striving for teamwork with all departments.

Refinishing parts and vehicles sanding and prepairing surfaces according to manuf. Spec.

Charlie Pike Chevrolet/Eddie Wiggins Automotive/ Five Star A

Warner Robins, GA United States 10/1984 - 07/2005

Hours per week: 70

Body Shop Manager

Supervisor: Charlie Pike, Eddie Wiggins 478-***-****,478-***-****)

Okay to contact this Supervisor: Yes

Forecast goals and objectives for body shop/service departments. Monitored body shop/service payroll. Handled customer complaints. Collection of all monies owed for body shop/service departments. Developed business through insurance adjusters, customers and other sources to assure adequate sales volume, while controlling expenses. Directed body shop employees in performing body repairs, meeting timely schedules and quality standards, following all safety standards. attending all mangers meetings and striving for teamwork with all departments.

Robins Air Force Base

Robins Air Force Base, GA United States 04/1980 - 10/1984

Salary: 12.00 USD Per Hour

Hours per week: 40

Series: 3806 Pay Plan: AA

Sheet Metal/Aircraft Mechanic (This is a federal job)

Supervisor: Mary Ann Oyler 999-***-****)

Okay to contact this Supervisor: Yes

As a sheet metal mechanic (aircraft), work was assigned to me by my supervisor orally or by work orders. I planned structure of work according to technical orders. Performed work in accordance with drawing, photographs, work card, workbooks or technical orders. I was able to identify the aircraft or structure which needed to be repaired or worked. I have worked Vertical Stabilizer Repairs on F-15 aircraft. i have drilled and fitted Torque Box Skin on F-15 aircraft. I have worked the Wing Modification on F-15 aircraft being performed at the present time. I have worked on crash damaged aircraft (F-15 and C-141). I served as team chief TDY, February 1984-March 1984 perform Vertical Stabilizer Disbond Repair F15 S/N-76-0026, performed special repairs for one time flight and had Quality Assurance Authorization. I interacted with government officials, and all production supervisors. Maintained files of documents used and prepared. Conducted safety evaluations. Coordinated written work schedules according to priorities and guidelines. Monetary award for sustained superior performance concerning air craft damage.

Bob Richards Chevrolet /Charlie Pike Chevrolet

Warner Robins, GA United States 10/1969 - 04/1980

Salary: 1,000.00 USD Bi-weekly

Hours per week: 50

Body Repair Tech./Body Shop Manager

Supervisor: Charlie Pike 478-***-****)

Okay to contact this Supervisor: Yes

Forecast goals and objectives for body shop/service departments. Monitored body shop/service payroll. Handled customer complaints. Collection of all monies owed for body shop/service departments. Developed business through insurance adjusters, customers and other sources to assure adequate sales volume, while controlling expenses. Directed body shop employees in performing body repairs, meeting timely schedules and quality standards, following all safety standards. attending all mangers meetings and striving for teamwork with all departments. As Body Repair Tech replaced and repair automobile panel and structure made from metals and composites. Measure, cut. drill, grind, saw and fit damaged parts using measuring equipment,drills, cutting tools and metal breaks. Drill holes for precise fit and finish. Sand and buff parts for a quality look.Prepared all assigned vehichles for refinishing and reassembly process, following the repair order. reviewed each repair order before beginning work on vehicle. Pre-op by preparing spray out panels to determine blend needs. Prepared all types of metal and plastic using such methods as sanding, scuffing, scraping, and masking surfaces. Used equipment for removing corrosion and paint in preparation for refinishing.and painting vehicles and equipment

Education:

CHILTON COUNTY HIGH SCHOOL CLANTON, AL United States

High School or equivalent 07/1969

Job Related Training:

Estimating Systems used: Pathways. CCC one, Audatex, Mitchell

Management Systems used: UCS, Reynolds and Reynolds

2005 GMAC AWARD for top 20 Southeastern Collision Centers

2011 Toyota Most Improved Collision Center in Southeast Region

DPR for: Liberty Mutual, USAA, ALLSTATE, STATEFARM, HARTFORD, GRANGE

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

Affiliations:

MIDDLE GEORGIA COMMUNITY FOOD BANK - DIRECTOR, RIVER OF LIGHT CHURCH OF GOD FOOD BANK

Professional Publications:

1998 WARNER ROBINS CHAMBER OF COMMERCE AWARD FOR OUTSTANDING ACHIEVEMENT AND QUALITY CUSTOMER SERVICE TO THE COMMUNITY

References:

Name Employer Title Phone Email

TERRY HOLMES FIVESTAR FORD OWNER 478-***-****

EDDIE WIGGINS SOUTHERN AUTOMOTIVE OWNER 478-***-****

Mike Blackwell USAA Claims Manager 404-***-****

Darren Brown Overflow Fellowship Pastor 478-***-****

Cullen Talton Houston County Sheriff Department Sheriff 478-***-**** Indicates professional reference

Additional Information:

2005 GMAC AWARD FOR TOP 20 MOST IMPROVED BODY SHOPS IN THE SOUTH EAST REGION. OCTOBER 03 1984 DEPARTMENT OF AIR FORCE HEADQUARTERS AFLC ROBINS AIR FORCE BASE GA. LETTER OF RECOGNITION FOR JOB WELL DONE. JUNE 23 1982 - JUNE 22 1983 SPECIAL ACHIEVEMENT AWARD FOR SUSTAINED SUPERIOR PERFORMANCE ( MONETARY)

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