Customer Service High School
Resume:
Cori-Ann Warren
Lake Forest Park, Washington 98155
**********@*****.***
Summary of Qualifications
Accomplished and highly motivated professional with exceptional communication and recruiting skills. Established capabilities in project management and excellent customer service skills. Strong background in working with multiple projects while maintaining a high quality of work. Solid track record of consistently exceeding goals through marketing strategy development, program expansion and project execution.
Professional Experience
Junior Achievement of Washington – Seattle, Washington
Program Manager, East King & Snohomish County
August 2008 - Present
Chosen by this non-profit organization to increase program growth in regional territory.
Meet face-to-face with potential volunteers from the leading businesses in the community and follow-up to ensure volunteer participation.
Perform extensive recruiting with volunteers through phone and e-mail communication.
Produced presentations, highlighting JA of Washington and its volunteer opportunities, enhancing company visibility with potential volunteer base.
Organize and facilitate volunteer trainings so they are adequately prepared.
Present programs and recruit educators in variety of audiences: district, principal, department heads, and teachers.
Coordinate job shadows at multiple businesses for hundreds of high school students.
Prepare strategic marketing tools to generate both volunteer and educator participation.
Work with special events team on execution of fundraisers to generate revenue for organization.
Promote volunteer purchase of program kits and Investors Club.
Achieved increase in program growth in assigned region every year with the company.
Education
CENTRAL WASHINGTON UNIVERSITY – Lynnwood, Washington
Bachelor of Interdisciplinary Studies: Social Sciences
2008
SHORELINE COMMUNITY COLLEGE – Shoreline, Washington
Associates of Arts and Science
2006
Skills and interests
Effective multi-tasking ability and always able to main strong quality of work.
Excellent customer service skills.
Highly efficient with various types of financial reports and daily cash balancing.
Enjoy mentoring high school seniors with senior projects from beginning to end.
Proficient use with Microsoft Office products, Raiser’s Edge, SalonBiz scheduling database, VaultWorks and Jack Henry banking accounting system, Multi-line phone systems , ACT, and Mac OS operating system.
Strong interpersonal & conciliation skills.
Creative background in Arts.
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