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Customer Service Network

ferguson mo, MO, 63135
August 15, 2012

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FRED SCHROEDER 314-***-**** 314 ask for Kathy

Ferguson, Missouri 63135


Microsoft trained and certified professional desktop support technician seeks an environment to showcase my technical acumen, my ability to work calmly and productively under pressure, and my interpersonal skills to meet and exceed the needs of an IT department or organization.


Goal-oriented, self-motivated professional, with a successful background in information technology and customer service. Skilled in systems builds, upgrades, and repairs.

Major strengths include promptness never say never attitude persistant and consistant


Technical Certification - MCTS- Microsoft Certified Technology Specialist - Windows 7


Supported a growing company and its subsidiaries during expansion, moving from a six computer peer-to-peer workgroup, to a network supporting multiple locations nationwide with 40 full-time employees.

Provided desk-side support and troubleshooting including reg-edit and entry-level application support.

Set-up single workstations, performed network connectivity, implemented file sharing, and managed network printer.

Configured and tested network security for Windows Vista and Windows Server 2003

Routing and Remote Access Firewall.

Implemented Server 2003 on a Domain Controller using Active Directory in a multi-domain forest.

Installed Member Servers and Domain Controllers, created computer and user accounts, password and workstation security.

Created domain controllers for the new child domain, including creating user accounts and shares.

Implemented DHCP to centralize IP address management, and implemented DNS

allowing in-house name resolution.

Responsible for encrypting network traffic using IPSec prior to implementing network routing using Windows 2003 Server.

Redesigned an existing network creating users, computers, shares and printers that required the development of group policy solutions for managing the network, as well as designing and implementing DHCP and DNS.

WORK HISTORY Access service group on calland schedule driver their go to man

A-3 staffing windows xp to windows 7 migration large enterprise lay out

Retail Driver, Carquest

St Louis, MO July 2007 - Jan 2010

Driver, O’Reilly Auto Parts

St. Peters, MO January 2004 - May 2007

On Call Driver, Mercury Express

Olivette, MO February 2003 - January 2004


Microsoft Networking Technology Program,

Remote Administration Concepts, Virtual PC/Virtual box, Navigating Windows Vista, Viruses and Spy ware, Small Office/Home Office Networking, Technology Seminars

“Fred is a very driven individual who is extremely open to feedback and is eager to learn and improve. He was a pleasure to work with at, and I feel that he will be a great addition to any team within the IT industry.”

- Jessie Muehling,

“Fred is an extremely hard worker. He is innovative and creative in his approach to education. His work ethic is without par. Anyone who hires Fred will be getting a loyal employee who is a self-starter and will be dedicated to doing his work to the very best of his ability.” – Shadow Farrell,

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