Talented consultant,customer service,sales,admin, all in one

JOSE E. MELENDEZ

**** ** ** ******, *******, FL *3321

Tel: 954-***-**** E-Mail: ***********@*******.***

SUMMARY OF EXPERIENCE

Accomplished motivator with reputation for results in, data management, office administration, customer relations, creativity, project and time management, team leadership, purchasing, communication and problem solving skills. Ability to increase the efficiency, profitability and growth of your company.

EXPERIENCE

Sales Manager, GRC WIRELESS RECYCLING, INC. FL

Feb.2007 - June 2009

Developed and managed all the client accounts for international wholesale wireless business. Through marketing strategies, techniques for up-selling, sales reports and goal target setting, sales were increased by 30% percent. With a personalized customer service client accounts were tripled, while maintaining current ones efficiently. Met with clients, negotiated pricing, customized sales quotes, handled payments, accounts payables / receivables, and collections. Managed entire inventory, the (go-green cellular) e-bay website & clients, and made updates to all client accounts.

Purchasing Facilities Manager, CONVERGYS INC. FL

Nov.2004 – Jan. 2007

Managed over 1500 employees within the call center. Supervised operations, engineers, contractors, vendors for this 100,000 square foot facility. Worked with program placement, call center managers to devise custom build outs for clients- Cingular, AT&T, Equifax, and MasterCard. Reduce overhead by $60K, through negotiating vendor A/C and cleaning contracts, matched A/R and A/P, reconciliations, coded general ledger, handled collections, and purchase orders. Organized weekly and monthly staff meetings.

Executive Assistant to CEO/CFO/COO, SUCCESS CONCEPTS ENTERPRISES, INC., FL

May 2002 - Nov. 2004

Developed company from a three-man operation to a two hundred man sales force, in which stretched over various markets in five states. Responsible for all communications between vendors, merchants, and purchasers. Managed the applications, customer service, & shipping departments. Besides all administrative duties, developed policy, procedures, staffed, trained, and fired personnel. Generated credit reports and bank authorizations for all accounts. Processed credit card payments, accounts receivables.

Project Manager, NBH EXECUTIVE CONSULTING INC., NY

June 2000 - Apr. 2002

Coordinated special events for the United Nations. Fund-raised over $20 million dollars for charities through partnering with universities, colleges & associations for volunteers, to make events successful. Involved in all aspects of event planning, logistics, development, and implementation according to event. Maintained office database; prepared mailing lists, and all publishing functions (brochures, menus, schedules).

Manager of Facilities, THE SYNERGOS INSTITUTE, NY

Feb. 1999 - June 2000

Supervised operations, facilities management of this international non-profit organization. Developed, monitored relations with vendors. Devised and implemented procedures for office protocol. Prepared publications for distribution. Support to all departments on special projects. Prepared Executives AMEX bill for accounting department.

Administrative Assistant, NATIONAL FOOTBALL LEAGUE & PROPERTIES, INC., NY

Nov.1995 - Dec.1998

Researched and generated an associated press of local and international sports, news, and events. Maintained all correspondence, data management, contracts and invoices. Supported the public relations department. Coordinated activities for troubled teens, kids programs with NFL players, New York Police and Fire Departments. Trained and developed staff and interns for on-field promotions during games.

Supervisor, BANK OF NEW YORK, NY

Sept. 1993 - June 1997

Managed and trained research clerks who responded to all inquiries regarding checks, statements and account issues. Oversaw all aspect of international letter of credit process, and issuance. Maintained stockroom inventory and ordered necessary supplies and equipment. Issued credit checks and bank authorizations on certain accounts.

Supervisor, UNITED PARCEL SERVICE, NY

Dec. 1988 - May 1995

First position entailed unloading/loading packages, advanced to sorter then supervisor. A first responder to hazardous material situations. Won awards for ability, production, and attendance as a supervisor. Trained and supervised approximately forty employees.

EDUCATION

PACE UNIVERSITY

Candidate for bachelors in business with a minor in pre-law

BOROUGH OF MANHATTAN COMMUNITY COLLEGE

Associates degree in business administration

CASHIER TRAINING INSTITUTE

Certificate in banking, customer service, teller training

SKILLS

Proficient in MICROSOFT WORD, EXCEL, OUTLOOK, ACCESS, PEACHTREE,

PEOPLESOFT, YARDI PROPERTY MANAGEMENT, LOTUS NOTES, GOLDMINE, DOS, RAZOR’S EDGE

Excellent communication skills; bilingual in Spanish, speak, read, and write it

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