Customer Service High School
Resume:
Rondria Turner
*************@*****.***
Career Overview
To gain experience, knowledge, and understanding in a Telecommunications Industry that leads to growth opportunities
within an Industry Leading Organization.
Core Strengths
*Strong organizational skills * Fast learner
*Spreadsheets *Microsoft Outlook
*Account Management *Microsoft Word
*Multi-line phone usage *Microsoft Excel
*Executive management support *Microsoft PowerPoint
*Creative problem solver *Strong energetic work attitude
*Multi-Task Management *Typing 40 wpm
Professional Experience:
Verizon Wireless May 08-Present
Coordinator Customer Service
*Listening to calls and providing tracked analysis of Customer Service and Technical Support Representatives.
*Accurately assessing call drivers
*Applying proven analytical experience to identify primary call drivers, root causes, performance and recommendations.
*Tracking specific drivers in database format.
*Meeting daily, weekly and monthly quantitative monitoring productivity goals.
*Providing objective feedback relative to operations.
*Prioritizing tasks to meet deadlines handle multiple priorities simultaneously and follow-through to completion
*Analyzing and changing price plans
* Focusing on contract renewals
*Contacting new customers offering support and ensuring satisfaction.
*Answering high volume of inbound customer calls.
* Researching and resolving billing and service equipment issues.
* Working between multiple computer screens and providing excellent technical skills.
Mesa Airlines/ United Express Sept. 07-March 08
Flight Attendant
* Greeting and serving passengers, while making safety the number one goal.
* Working in a fast-paced, time-sensitive environment that requires high energy and constant face-to-face interaction with people.
* Providing leadership and direction to assist passengers safely during non-routine operations.
Blue World Pools, Atlanta G.A March 07-Sept 07
Receptionist
* Providing information, taking messages, and scheduling appointments.
*Performing administrative support tasks such as proofreading, and using calculators or computer programs
(Excel, Word to work with donor records, donor database reports, and other documents.
*Greets visitors and guests
*Distribute incoming mail and prepare outgoing mail
*Maintain supplies in stock room and copy room
*Maintain supplies in copy room
Bank of America , College Park, G.A Dec. 05-March -07
Extractor
* Processing transactions in a production environment
* Reviewing and processing transactions for lock box
* Utilizing business application and appropriate technology to perform routine activities
* Maintaining internal operational and financial controls
Educational Background
Cedar Grove High School May 2005
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