Customer Service Sales

Education

Bachelor of Arts, Political Science and Sociology

Washington State University, Pullman

May 2008

Masters of Public Administration

Keller Graduate School, Georgia

February 2011 - Present

Technical Experience

INSIGHT, GroupWise, MMIS Georgia Portal, LexiComp

Microsoft Office Suite: Excel, Outlook, PowerPoint, Word

Professional Experience

Dekalb County Board of Health, Atlanta, Georgia September 2011 – Present

Clerk I

• Promoted from part-time employment to full-time employment within first thirty days due to exceptional work performance

• Actively participate in the implementation of The DeKalb County Board of Health’s Travel Clinic which offers information and vaccinations to assist travelers in deciding the vaccines, medications, and other measures necessary to prevent illness and injury during international travel

• Enter health care data provided by health care providers as required by state regulations. Collect and enter Medicaid using MMIS Georgia Portal and INSIGHT

• Ensure that District Medicaid documentation complies with Medicaid and legal requirements by verifying billable maximums

• Contact health care providers to correct inaccurate documentation or collect additional information to complete heath care forms provided to the District

• Review internal bulletins, forms, manual revisions, fee schedules, and computer generated reports for conflict with established procedures and processes

• Maintain computer files by entering data or directing clerical staff to enter data, such as: insurance information, pricing files, provider manuals, and mailing lists

• Maintains Medicaid master provider agreements

• Participate with other staff members in meetings with the fiscal agent and others to identify problem areas and develop solutions

• Prepare routine reports, studies, and documentation needed to make decisions and complete advanced projects

• Attend and participate in workshops and training sessions to improve technical competence

• Verify Medicaid eligibility using the Georgia portal

• Follow HIPAA regulations

• Look up and understand immunization records from the GRITS system and transport it to the INSIGHT system

• Help Travel Nurse call in prescriptions

• Help nurse look up interactions on Lexicomp with certain types of malaria medications

• Create charts and pull charts on a daily basis for the travel clinic

• Schedule appointments for the travel clinic on a daily basis

• Understand certain healthcare terminology

• Trained in the business office and understand what is needed to operate daily

JCPenny Retail Store, Atlanta, GA August 2008 - Present

Store Associate (part-time)

• Over four years of experience working in diverse retail sales and customer service environment

• Maintain excellent customer service skills and a proven record as a top sales performer

• Skilled in areas of order processing, inventory control, and cashier management

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities

• Excellent problem solver with strong sales analysis and reporting skills

• Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies

Village Centre Cinemas, Pullman, WA April 2005 – June 2008

Customer Service Representative

• Make certain guest service is friendly, helpful, and fast

• Greeting each guest and identifying tickets requested

• Reading a computer screen, operating a keyboard, or dispensing manual tickets

• Completing a credit card or AMC MovieWatcher® transaction or collecting cash and making accurate change

• Ensure the security of all box office cash and tickets

• Keep box office clean and well organized and update box office signage

• Distribute and understand how to operate Assisted Moviegoing Equipment

• Enforce ratings to keep underage guests from accessing auditoriums with adult content

• Perform daily box office maintenance duties and complete various reports as needed

• Uphold AMC’s high standards and deliver entertaining company-wide programs

Volunteer Work/Community Involvement

Washington State University May 2003 – May 2007 Program Administrator

• General administrative responsibilities supporting Washington State University charity events

• Coordinated fundraising efforts of Hurricane Katrina survivors

• UNICEF advocate, fundraiser and educator

• Responsible for the administrative assistance of the events hosted by the Black Women’s Caucus

• Washington State University activist coordinating fundraising events serving the community

• Record written minutes of meetings and assist with program development

• Maintain and build productive working relationships with charity organizations on behalf of Washington State University

*Excellent references furnished upon request

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