Customer Service Supply Chain

Mary Keuffer

**** ** * ** **********, FL ***** 954-***-**** ********@***.***

Change Agent in Supply Chain Operations Management

Operations executive successful at leading both high and low volume/high mix supply chains for fortune 100 consumer products manufacturers. Expert at introducing state of the art technology and operational excellence initiatives to streamline systems and processes, improve efficiencies and productivities, reduce costs, enhance quality, cut shipping time, built top-performing union/non-union teams and ensure a safe, environmentally compliant workplace. Effective at rapidly changing operational environments to become financial results-driven, with a strong employee commitment orientation. Core expertise includes:

* Strategic Planning & Operational/Capital Budgeting

* Capital Expenditure Planning & Cost Containment

* Vendor Sourcing, Negotiations & Quality Assurance

* Inventory Planning and Control & Materials Liquidation

* New Product Development and Life-cycle Planning

* General Operations & Productivity Improvement

* Linking Continuous Process Systems & Technology

* Union/Labor Relations & Employee Development

* Facility Planning, Design & Financial Management

* ERP Systems Development and Implementation company-wide

* Performance Tracking Development & Improvement

* Certified Lean, Six Sigma Green Belt, APICS CPIM

EDUCATION

Masters in Business Administration-Cardinal Stritch College, 1998, Appleton, WI; GPA 3.9

Bachelors of Science in Industrial Engineering-UW-Milwaukee, 1990 Milwaukee, WI; GPA 3.8

Associates in Industrial Engineering-Gateway College, 1986 Racine, WI; GPA 4.0

Valedictorian, Walden High School 1981, Racine, WI

PROFESSIONAL EXPERIENCE

Doggiedoodles, Plantation, FL-Ecommerce retailer 1999 – 2011

Director Supply Chain/owner

* Designed ecommerce website, and achieved 99.6% customer service for period of 1999-2010

* Successfully completed the start-up of new businesses, doubling revenues each year for the first 3 years

* Trained and supervised all managers, and directed purchasing, procurement, forecasting, quality control, shipping/receiving, customer service, and warehousing.

* Developed and coordinated new product introduction and development

* Sourced, evaluated, and developed partnerships with suppliers both domestically and internationally

* Developed procurement and order processing systems, with EDI capabilities

* Developed budgets and implemented cost controls, with monthly staff reviews

* Implemented new employee orientation program, and provided on going organizational development

* Established company strategic plans and translated these to individual manager and employee goals

* Established excess and obsolete inventory liquidation and promotions processes

Mary Keuffer 954-***-**** PAGE 2

Arizona Power Service (APS), Phoenix, AZ-Energy Generation/Distribution 7/2010 - 11/2010 Contract

Manager of Inventory Management

* Performed the role of a change agent during a complete supply chain transformation process

* Developed/implemented best in class supply chain processes and providing training for operations

* Developed business case for ERP software selection and implemented forecasting process

* Developed and fully implemented S&OP process, presenting monthly to entire company

* Streamlined asset disposition and recovery process

* Updated/improved practices in warehousing and purchasing

Rexall-Sundown GNC, Boca Raton, FL-Neutraceutical Manufacturer and Marketer 1998 – 1999

Director, Operations Planning & Supply Chain

* Reporting to the Executive Director of Supply Chain, responsible for managing all aspects of forecasting, planning, inventory control, and raw materials replenishment with a 44-person staff and a $3 million staffing budget.

* Conduct daily S&OP and new product introduction cross-functional planning meetings with sales, forecasting, purchasing, planning, research and testing, and merchandising

* Establish BOM and planning operational procedures and systems, improving customer service to 99.3% on time in full rates with reduced excess and obsolete materials

* Train and mentor 6 managers to develop their supply chain, supervisory and project management skills

* Design an employee development and training improvement incentive program that resulted in improved planning with $300,000 in cost savings

The Mirro Company, Div of Newell-Rubbermaid., Manitowoc, WI- Manufactured and Marketed Cookware/Bakeware

1990 – 1998

Manager, Production & Inventory Control

Additional positions held: Supervisor of Scheduling, Systems Development Engineer, Forecaster, New Product Development Engineer, Cost Estimator, and Industrial Engineer

Successfully led all aspects of supply chain including implementing automated ERP/ASI systems; selecting, and mentoring staff; developing and managing the multi-plant and corporate materials budgets; establishing and monitoring performance measurements; led cross-functional teams on key projects (new product development, SOP, customer service, etc); designed the organization, processes, and procedures for areas of industrial engineering/continuous improvement, new product development, associate involvement teams, forecasting/demand planning, MRP master and plant scheduling, purchasing/procurement, VMI, inventory control, BOM and costing, quality SPC department, plant layout/ergonomics, and both intra and intercompany transit.

* Invent a completely new product line and developed its manufacturing processes, which became over 50% of the company’s output (ensuring an additional 4 year profitable life for the division)

* Implement new ERP system and trained materials staff for newly acquired divisions

* Accountable for $60 million in inventories, increasing turns over a 4 year period for raw materials from 10 to 22, WIP from 10 to 25, and finished goods from 5 to 13

(The Mirro Company continued on page 3)

.

Mary Keuffer 954-***-**** PAGE 3

The Mirro Company 1990-1998 (continued from page 2)...

* Develop and implement process improvements and methods, resulting in improved efficiencies, reduced overtime, reduced setups and faster throughput, with a measured expense savings of $1.1 million, and $1.3 million in process improvements annually

* Achieved $1.3 million in MPV/PPV annually

* Develop inventory and sales forecast plans with sales and marketing managers, and track to ensure open advance communication and planning for new product introduction, transition, and obsolescence.

* Develop and implement MRP/CRP/ERP systems and train leaders in each functional department

* Act as a change agent for POS VMI (vendor managed inventories), finished goods and raw and work in process inventories, MRP and master scheduling, capacity planning, SIOP, and forecasting.

* Regularly present to management the multi-plant positions and plans, as well as performance to kpi

* Design component and packaging consolidation program to reduce inventories and costs

* Assist with design and implementation of two new lean manufacturing sites

* Develop scheduling process and train to reduce schedule changes, transportation, and changeover costs

* Work with sales, merchandising, finance and forecasting to develop monthly, quarterly. and annual strategies and sales and revenue plans (global and by sku) to establish budgets

* Determine bill of materials and operations routing standards for improved costing and inventory control.

* Assist the development of employee union contracts and resolved complaints prior to third stage

* Implement SPC programs for critical bottleneck operations

Warren Packaging Racine,WI -Contract Packaging 1988 – 1989 (during college)

Industrial Engineer

Design plant layout analysis and implementation for reduced internal handling/transportation expenditures; Analyze and implemented on going continuous process improvements; Develop company’s first SPC quality program for primary customers

Racine Iron & Wire Works Racine,WI –Contract Wire Products Manufacturer 1981 – 1986

Cost Estimator/Purchasing/Logistics

Design costing procedures and operations methods and performance targets; Develop new supplier base, with ongoing cost reductions; Conduct all purchasing for raw materials, contract manufacturing, and final finishing operations; Negotiate all freight LTL and TL rates and contracts; Develop raw material intra and finished goods inter company transit relationships

Contact this candidate