Customer Service Sales

Aaliyah N Jones-Allen

**** ********* ***

Columbia Sc 29203

Cell: 803-***-****

E-mail:**************@*****.***

CAREER SUMMARY

Self-motivated professional with over 5+ years experience in health care administrative and customer service

STRENGTHS

• Ability to learn and interpret & implement business information and policies

• Experienced in meeting tight deadlines and multiple tasks

• Excel in both team and independent environments

• Experienced working with culturally diverse population

• Experienced cleaning skills

• Excellent verbal and written communication skills

• Extensive customer services background

• Highly developed listening, analytical, and problem solving skills

• Proficient in Microsoft Office and Internet Research.

• Experience typing skills.

EXPERIENCE

Customer Services/ Cashier 2010-2012

Kmart Columbia SC, 29203

• Held full accountable for front in check out, training administrative, customer service team and support of clients needs.

• Supported operational effectiveness by overseeing and performing quality traffic control.

• Communicated clearly and concisely in writing and verbally with customer.

• Created a positive work environment.

• Cultivated strong business relationships with customer to drive business development.

• Issued refunds and credits

• Process returns and exchanges

• Balanced money, sales, and receipts

• Restocked returned items

• Assist customer in person and telephonically

Food Services 2008-2010

Ryan’s Simpsonville SC 29630

• Restaurant server that had the responsibility of receiving guest in the restaurant and making suggestions to them in terms of dishes and beverages.

• Provided excellent patrons experience through customer service by high numbers of regular patrons requesting to sit in my section.

• Recognized as “Lead Server” which included managing my section and training new servers.

• Worked in coordination with other departments to ensure that customers quality service and satisfactions.

• Ensuring the cleanliness of dining area and food items before serving.

Cashier

Kentucky Fried Chicken

• A highly talented cashier dealing with receiving and recording cash and charge payments.

• Ability to calculate and balanced money in cash register with sales data.

• Ability to work well with the public and deal with angry disgruntled customer.

• Great ability to establish successful working relationships internal and as well as external.

• Wonderful ability to lead and train staff and students.

Certified Nursing Assistants 2007 – 2008

National Health Care Lauren SC, 29360

• Often had direct contact with patients, helping them bathe, eat and dress.

• Responsible for taking patients’ pulse, temperature and blood pressure.

• Demonstrate ability to lead and motivate outstanding health care teams to provide top quality patient care.

• Evaluate floor assignments and organized unit activities for 8-10 beds.

EDUCATION

Business

Concentration in Occupation Management

Midlands Technical College Columbia SC

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