Customer Service Sales

Kerry Williams

*** **** **** ****, *******, OH **024

440-***-****, *******@***.***

Career Summary

Highly motivated, extremely energetic self-starter, who is a skilled negotiator with a strong sales and marketing background. Over 15+ years experience in sales. Especially skilled at building and maintaining effective and

productive working relationships with customers, management and co-workers. Looking for a challenging sales

position. Areas of expertise include:

Sales & Marketing Product & Brand Management Customer Service

Excellent Communication Skills Build Relationships at All Levels Strong Organizational Skills

Advertising & Sales Promotion Recruitment & Training

Professional Experience:

Landmark Insurance Agency, LLC, Cleveland, OH 7/24/2010 - Present

Independent Insurance Agent representing over 20 lines for personal, commercial, health & Life

FARMERS INSURANCE, Independence, OH 1/2010 – 7/2010

Self Employed Reserve Agent. In training to start my own insurance agency.

Accomplishments:

Top prospect recruiter at several trade shows.

Top appointment setter for 2 of 4 call nights.

CORVEL CORPORATION, Cleveland, OH 5/2006 – 11/2009

PPO Developer. Negotiated for a better rate and contracted physicians, clinics and health care groups to

build a Worker’s Compensation and Auto Liability PPO Network, The physicians are already unhappy with

the low reimbursements and then I asked them to give up a percentage of up to 20% to join. I also recruited

for a Specialty Physical Therapy network and Independent Medical Exam network.

Accomplishments:

For 2009, I was given the goal of changing and contracting 72 physicians that require pre-payment for Independent Medical Exams (IMEs) to a Quick Pay program. As of 11/4/09, I had contracted and changed

103 IME physicians. Additionally, I contracted and locked in the fees of 36 other IME physicians and found

26 hard to find IME specialists for the IME Coordinators.

For a special project in North Carolina, where there were three (3) PPO developers working to add

Physician contracts, I added 52 of the 115 providers contracted.

In 2008, working 32 hours a week, I helped recruit for the PPO in Ohio. I was given the northern part of

the state and I was also asked to help persuade difficult providers in Ohio to join the PPO. I added 539

providers. To reach Circle of Excellence (COE) at the company I worked for, one of the criteria you had to

hit was 40,000 COE points. My contracts equaled 67,445 COE points.

Proficient in Word, Excel and Outlook.

ESTEE LAUDER/Kaufmanns’s, Mentor, OH/Meier & Frank, Vancouver, WA 2004 – 2006

CAPSTONE AMERICA, LLP, Louisville, CO 08/2004 – 10/2004

Independent Contractor. Pursued and contracted Arizona and California physicians part-time for

Capstone America’s Chiropractic network.

Accomplishments:

Work directly with the physicians and met the required number of physicians needed to start the

network.

CORVEL CORPORATION, Lake Oswego, OR 06/2002 – 06/2003

PPO Developer. Contacted and contracted physicians, clinics and health care groups to build a

Worker’s Compensation and Auto PPO Network. Ran reports, used ACT and Maximizer and

corrected claim issues.

Accomplishments:

Working part-time, added 500 providers to the Worker’s Compensation and Auto Liability PPO in

9 months.

In addition, identified and cleaned up a contract loading issue where the company was losing

money on approximately 200 physical therapy providers each month.

K.Williams/Page 2

LOCUM MEDICAL GROUP, Beachwood, OH 1/2001 – 4/2001

Development Manager. Pursued, negotiated and contracted independent physicians for Locum

Tenens (temporary) and permanent placement at hospitals and clinics nationally.

COLE MANAGED VISION, Twinsburg, OH 1994 – 2000

Provider Relations and Special Projects. Through phone contact only, pursued, negotiated

and contracted optometrists and ophthalmologists to build a national network. Went part-time and

did special projects for the provider relations department. This included credentialing the physicians,

correcting difficult claim problems and handling physician calls.

Accomplishments:

Added 700 of 1200 providers within a two year period. Persuaded these physicians to pay Cole $700 and

put Cole Managed Vision’s product in their dispensary.

Convinced a doctor to add a location in an area where, for several years, Cole was unable to get coverage

for its patients.

HUMANA HEALTHCARE PLANS, Miami, FL

Provider Relations Rep - 1993 – 1994

Service Assurance Manager - 1991 – 1992

Customer Service Specialist - 1989 – 1991

Accomplishments:

Successfully educated and increased positive relations between the physicians and Humana.

Addressed and fixed large claims issues that had been outstanding for several of the providers.

GROSSE/CHRISTIAN DIOR JEWELRY, Miami, FL 1992 – 1993

TOTAL ACCESSORIES, INC., Miami, FL 1988 – 1989

NAPIER JEWLERY, Miami, FL 1987 – 1988

WARNER’S (Lingerie Co.), Columbia, SC and Seattle, WA 1983 – 1987

Account Manager and Showroom Manager

Management, marketing, sales and service

Developed buying plans, sales projections, sales analysis and advertising budgets

Set up and presented product seminars, promotions and bridal fairs

Responsibilities included in-store hiring and training of personnel

Supervision of up to 7 marketing representatives

Represented up to 21 product lines at one time

Accomplishments:

In 1992, operated Christian Dior’s #1 Designer Jewelry Salon for sales in the United States

Negotiated with store management and succeeded in adding sales personnel to my salon area at their cost.

Continually exceeded or met sales plans.

Consistent high performance was recognized with letters of recommendation and awards

NORDSTROM, Seattle, WA: 1978 – 1983

Assistant Buyer

Top sales producer

Increasing responsibilities lead to higher level positions

Responsible for Inventory Control at multiple store locations

Received awards for top producer in sales and customer service

Sales Associate, Cashier

PROFESSIONAL DEVELOPMENT:

Licensed for Property, Casualty, Business Writing Skills – 1991

Life & Health Insurance – 2010 Team building 1991

Microsoft Word & Excel Training – 1999 Xerox Selling Skills III – 1984

Humana Provider Operations Training Program – 1994

EDUCATION:

CLARK COLLEGE, Vancouver, WA, Working towards a BA

SEATTLE UNIVERSITY, Seattle, WA, Attended Nursing School

FOREST RIDGE HIGH SCHOOL, Bellevue, WA, Graduated from a college preparatory program

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