William R. Prince - Senior Managment

PROFILE:

Achievement-focused leader with an established performance record. Over 12 years of experience in all aspects of project and business management. Strong analytical skills coupled with an impressive commitment to excellence and an ability to drive efficiency and financial performance improvements. An ability to work under pressure in a fast-paced, time-sensitive environment. Experienced in analyzing and streamlining systems and operations to increase productivity, quality and efficiency. Proven ability to manage projects from planning to execution.

Business Management: Strong management skills sharpened in both start-up and hyper-growth services organizations. Consistently over-achieves on corporate metrics including: profitability, utilization, recruiting, project delivery and quality. A senior combination of technical, customer and profitability savvy and business leadership built upon a strong technical background. P&L Management for $18 Million professional services division.

Technical Management: Extensive experience in all aspects of managing a wide range of technical resources including: consultants, software engineers and presales specialists. Strong management style with ability to achieve corporate goals while also creating a technically exciting environment to nurture individual growth.

Customer Management: Emphasis on positive customer relationships which drive new business opportunities and promote long-term customer satisfaction. Excellent skills in creating a customer-centric technical organization.

Technical Skills: Deep hands-on background in requirements gathering, analysis, and design on highly complex customer engagements. Knowledge and experience in leading programming languages with strong database and systems design experience

Strategic Skills: Significant subject matter experience with strategic technologies including: enterprise content/document management, imaging, workflow, web and client/server deployments, and enterprise compliance. Experienced project lead, architect and developer - extensive hands on experience leading and designing projects from cradle to grave

EXPERIENCE:

CROWN PARTNERS (FORMERLY SAILLANT CONSULTING LLC) 1998 - Present

Partner, Director of Professional Services (original Saillant organization 2003 – 2006)

Director of ECM Professional Services (2006 – Present)

* Manage a services organization in a profitable, quality manner

* Quarterly and annual business planning to advance the growth of the services organization in support of corporate objectives

* Tracking to $18 million in services revenue over three Centers of Excellence: $6 million each for Imaging/BPM, Platform, and Web Content Management.

* Supervise 40 geographically disperse employees grouped into three Centers of Excellence: Imaging/BPM, Platform, and Web Content Management

* Maintain profitability on projects and throughout the organization

* Manage relationships among other corporate divisions including sales, marketing, education and operations

* Responsible for the recruiting, training, evaluation, retention and growth of consultants ranging from new college hires to experienced developers based throughout the United States

* Facilitate annual planning sessions for the Centers of Excellence

* Supervise services delivery on 10-15 concurrent services projects at any given time

* Mentor personnel to guide them in their careers

* Work with recruiter to staff engagements and attract candidates into Crown

* Provide counsel and feedback on curriculum used in Crown University to develop training content around enterprise content management

* Authored Crown’s services methodology

* Advised parent company on the development of new policies and procedures following the acquisition

* Manage the team responsible for establishing and maintaining the corporate software development and financial infrastructure

* Led the analysis, planning, and development of standardized, reusable code base to increase efficiency and promote return on investment for clients

* Led the certification and approval process for software products under key partner programs such as Designed for Documentum

Solutions Architect (1998 – 2003)

*Performed analysis of Enterprise Content Management (ECM) needs at several large organizations including government and publicly traded entities to advise them on a road map and industry best practices when obtaining and deploying an ECM system

* Responsible for a team installing, configuring and customizing ECM tools for compliance initiatives around corporate and legal standards such as Sarbanes-Oxley and similar regulatory mandates

* Performed analysis of an existing Documentum Web Publisher installation for a government entity. Made recommendations based on process, best practice, and configuration to improved performance.

* Responsible for installing, testing, training, and customizing a Documentum WebPublisher architecture for a technology firm. Tasks include development of templates to convert existing site into an XML/XSL based environment, resolving issues, suggesting alternatives, training users with little to no Documentum training. Creation of workflows, lifecycles, docapps, and recommending best practices. On-site and phone support used.

* Member of a development team responsible for development of an intranet support site on the Stellent platform. Tasks include designing security structure, customizing the look and feel based on user, customizing metadata based on document type and user permissions.

* Member of an analysis team to gather customer requirements and suggest a content management system to work within their architecture. Tasks include interviewing subject matter experts, setting up demonstrations with prospective vendors, analyzing feedback from various departments.

* Lead for a development team for a large utility company responsible for developing an Internet site for residential customers to sign up for service. Tasks include interfacing with several different content feeds. Working with multiple groups and organizations, short time frame, continued maintenance. Contributing to organizational standards, presenting new ideas and evaluating recommendations. Team size varied from 1 to 15 depending on the project.

* Member of a development team for a major hardware manufacturing company responsible for development of an intranet support site on the Vignette platform. Tasks include interfacing to several different content feeds in various formats.

* Member of the development team for a major telecommunications company responsible for implementing a change control process through the Intranet. Interfacing with an outside database and several other applications in a Documentum/Unix environment.

* Member of the development team for a large utility company responsible for the design, development, documentation, testing and training of a Construction and Power Contract Tracking System in a Documentum/NT environment.

Raytheon Systems Corporation 1996 - 1998

Developer

* Responsible for developing an online code reuse warehouse using CGI, SQLServer, and Microsoft Access

* Member of the development team responsible for a full-scale web based ISO 9000 tracking program.

EDUCATION:

WESTERN STATE COLLEGE OF COLORADO Gunnison, Colorado

* B. A. Accounting

PROFESSIONAL DEVELOPMENT

* Aileron: Course for Senior Managers

* ADP TotalSource: Hiring: The selection Process Seminar

* ADP TotalSource: Coaching: Reviews through Feedback

* Documentum

* Vignette

* Stellent

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