Customer Service
Resume:
Kelly L. MacDonald
Grafton, MA *1536
E-Mail: *********@*****.***
CAREER
OBJECTIVE: To establish an association with an organization that would benefit from my capabilities and experience, in doing so establish a working relationship bringing success for both the company and myself. To be a team player and be challenged by a new working environment.
SUMMARY: Customer Service Skills;
Proven ability to liaison between company and customers
Maintain open Lines of communication at all times
Problem solving skills;
Effectively establish action plans to resolve discrepancies
Keep company and customer apprised of problems
Experienced in;
IBM Compatible operating systems
C-Trade
Oracle
AS400
Visual
Windows Systems Microsoft Office
PROFESSIONAL
EXPERIENCE:
2003-Present Northstar Recycling Group, Springfield, MA
Dispatcher/Customer Service
Provide courteous, friendly and professional customer service
Successfully resolving customer concerns ensuring return business
Responsible for all dispatching for trucking, disposal and customer shipping needs
Accountable for all export container documentation
Billed customers on a monthly basis within timeframe required
Obtain freight for all inbound and outbound loads finding the best price to ensure profitability
Responsible for all sales of open top containers to customers
Statewide Mechanical Contractors, Springfield, MA
2003 Administrative Assistant
Calculated labor, materials, and vendor orders reporting to the senior project manager
Provided backup for the billing department
Billing on a monthly basis for certified payroll, federal funding
Responsible for office administrative duties, reports, memos, filing, phones
2002-2003 Parisi Incorporated, Chicopee, MA
Office Administrator/Manager
Provided support to office personnel with preparing correspondence, reports
Prepared new employee personnel folders
Maintained Time and attendance records
Maintained corporate benefits program for 65+ employees
Administered health, life insurance, disability, and workmen’s comp benefits for both
office and union members
EDUCATION:
Associate of Science Degree, Executive Office Administration
Holyoke Community College, Holyoke, MA
REFERENCES:
Available upon Request
Contact this candidate