Quality Control Customer Service

Janice Timpson **-** *** Street Flushing, NY *****

718-***-**** **********@***.***

Extensive diversified experience in Insurance, Entertainment, Retail and the Construction Industries involving Employee supervision, Accounts Payable/ Receivable, Payroll and Customer Service

Summary of Qualifications

6 years experience in Retail & Construction Bookkeeping including payroll, updating and maintaining employee's records.

4 years Entertainment Accounting Supervision

9 years Accounts Receivable/ Payable including reconciling bank statements

Effectively handle multiple tasks simultaneously

Proficient in; WordPerfect, Excel, Mas90, Intime, Emque, QuickBooks and AIM Systems

4 years Assistant Underwriting

12 years of volunteer service to the community

Relevant Skills & Experience

Bookkeeper

Deposit checks, Reconciling and balance accounts

Prepare Expense reports

Review Construction contracts

Verified details of business transactions recorded on sales slips, invoices receipts, check stub

and computer printouts.

Generate weekly and monthly financial reports

Payroll

Compiled payroll data based on hours and location. Enter data and compute posted wages.

Print and distribute checks

Coordinate employee Benefits based on hours worked and years of service

Prepare Disability, Compensation and New York & New Jersey Unemployment documents.

Process 1099's, W4's and I9 forms

Accounts Receivable

Maintain Customer Account

Compute, review and mail invoices and monthly statements

Reconcile Charge back’s and other customer discrepancies

Arrange and track returns

Post Receivables

Interact with Quality Control, Sales Staff, Buyers and store Managers

Generate weekly and monthly Sales, Charge back, and Return reports

Maintain Petty Cash Fund

Accounts Payable

Pre-audit and enter invoices for payment

Print checks obtain signature(s) and prepare for mailing

Insurance/ Underwriting

Handel renewal solicitations, following up with clients and markets

Review and handle all policy changes, endorsements and cancellation request

Use Carrier Websites and other internal systems to quote new and renewal business

Maintain suspense’s and follow-up according to guidelines

Handel Audits in disputes in cooperation with the Accounting Department, Brokers and Carriers.

Ensure quality control and timeliness of policy transmittal to clients including surplus line stamping

Supervisor

Supervised and trained up to nine temporary and permanent employees

Scheduled work hours, resolved conflicts.

Prepared monthly Staff Activity reports and yearly Performance Appraisals

Liaison between Senior Management, Quality Control and intermediate staff

Employment History

2007-2011 Risk Placement Services (AJ Gallagher) Accounts Receivable/ Asst Underwriter Uniondale, Long Island

2005- 2006 E .J. Electric Bookkeeper Long Island City NY

2002-2004 The Vardi Group (Jewelry Manufacture) Accounts Receivable Long Island City, NY

1999-2002 Best Brands Home Product Accounts Receivable New York, NY

Education and Training

Lunch & Learn (Uniondale L.I.) Basic Insurance Principles, Homeowners policies, Commercial Properties

Wilson’s Learning Corp. Management Workshop New York, NY

Staten Island Community College Child Psychology Staten Island, NY

Queens Borough Community College Secretarial Science Bayside Queens, NY

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