Customer Service Sales
Resume:
W. Dennis Ebert
Bedford, NH **110
mailto:*******@*******.***
EMPLOYMENT S U M M A R Y
Assertive, goal-driven professional with over 20 years of experience driving sales revenue, with a
focus in electronic component sales, sales management, product marketing and customer service with both
both manufacturer and distributor organizations. Instrumental in enhancing product success through
targeted promotional activities, associate training, and support at all levels of the sales process.
Reputable for providing unsurpassed customer service that leads to increased loyalty and ongoing
business opportunities.
W O R K H I S T O R Y
Lowe's Companies, Inc. (Bedford, NH)
Sales Specialist Flooring Products (June 2007 to Present)
*Top Sales Person in Flooring and Installs for 12 month rolling.
*Top Closure rate (80%) for 12 months rolling.
Team Leader Electrical Department (October 2006 to June 2007)
Customer Service Associate (October 2005 to September 2006)
Stonebridge Country Club (Goffstown, NH)
Pro Shop Associate (Part time, September 2004 to November 2005)
*Assist in tournament setup for Pro Shop department.
Candia School District (Moore Elementary School) (Candia, NH)
Head Basketball Coach (Part time assignment (November 2002 to February 2005)
*Prepare, organize and execute the boy's middle school basketball program.
Asian Material Support (AMS) (Bedford, NH)
AMS was a Manufacturer's Representative providing mechanical, electromechanical, manufacturing and supply chain solutions to New England customers.
Sales Engineer (January 2002-November 2002)
*Responsible for new design and revenue creation of mechanical and
electromechanical products at OEMs and distributors in the New England territory.
*Sell manufacturing services to OEMs in New England.
*Responsible for both sales and engineering support to territory.
Aavid Thermalloy, LLC (Concord, NH)
Aavid Thermalloy is a world leader in the design and manufacturing of thermal management components and systems.
Director of Channel Sales North America (September 1997-December 2001)
Manage all aspects of the distribution sales channel for North America.
Responsible for all aspects of promoting Aavid Thermalloy products and services to the distribution networks including
but not limited to selling, managing, training, motivating, supporting and the setting of objectives with distributors and
manufacturers representatives.
*Responsible for technical support to the channel.
*Responsible for customer service to the channel, including quoting, order entry, expediting and service programs.
*Responsible for up to 4 direct reports.
*Work with marketing to develop selling tools, collateral, training modules and pricing programs.
*Responsible for establishing and meeting revenue goals for North America.
*Developed quarterly and annual selling programs that define results and activities to achieve revenue plan.
*Developed and strengthen Sr. level relationships at Aavid Thermalloy distributors.
*Improved measured customer satisfaction.
*Distribution revenue grew from $10M in 1997 to $36M (POP) in 2000.
Anthem Electronics (Milpitas, CA)
Anthem Electronics was a national distributor of electronics components and systems acquired
by Arrow Electronics in 1994.
Product Marketing Manager Huntsville, AL (November 1994-August 1997)
Responsible for marketing, inventory management and profitability of semiconductor and subsystem product lines.
*Functions include marketing, pricing, inventory management, product training, cost control and supplier interface.
*Increased sales and profitability of key product lines by improving marketing plans, inventory and supplier relationships.
Future Electronics Montreal, Canada
Future Electronics is a global distributor of electronic components.
Product Manager Huntsville, AL (July 1993-November 1994)
Responsible for marketing and sales support of over thirty different product lines.
*Functions include marketing, technical support, product training, pricing and supplier interface.
*Helped increased sales of major product lines.
*Strengthen local supplier relationships.
The Tronex Group (Atlanta, GA)
Manufacturers Representative of Electronic components and printed circuit boards located in the southeast.
Sales Engineer Huntsville, AL (December 1991-June 1993)
Open new sales office to provide sales of electronic components, printed circuit boards, cable assemblies and electronic
hardware at strategic accounts throughout Alabama, Mississippi and Tennessee.
*Developed and cultivated the business from start up to sales rate of over $1M annually.
National Semiconductor (Santa Clara, CA)
National Semiconductor is a leader in analog design and manufacturing of
integrated products and systems.
Distribution Sales Engineer Huntsville, AL (December 1988-July 1991)
Manage all aspects of distribution sales for the Huntsville, Alabama territory including Alabama, Mississippi and Tennessee.
*Responsible for all aspects of promoting National Semiconductor's products to the distribution network including selling,
managing, training, motivating, design, technical support and the setting of objectives with distributors.
*Increased sales from $2M in 1988 to $5M in 1991.
*Grew distribution account base for the territory.
*Increased distributor design wins within the distribution account base.
Schweber Electronics (Westbury, NY) (April 1984-December 1988)
Schweber was a very successful distributor of electronics components and computer products. Purchased by LEX (UK) in
1984 and Arrow Electronics in 1989.
Product Manager (Huntsville, AL Division 1985-1988)
Strategic Marketing Specialist (Atlanta, GA Division 1985)
Outside Sales Representative (Atlanta, GA Division 1985)
Customer Service Representative (Atlanta, GA Division 1984)
EDUCATION
Bachelor of Science Degree (1982)
Indiana State University
Major: Electronic Technology
Minor: Computer Technology
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