Office Manager / Bookkeeper / Customer Service / HR

Sue Tonetti

* ***** ****

Torrington, CT *****

Cell 860-***-**** * Home 860-***-****

********@*********.***

EDUCATION:

**** – 2005 Rensselaer - Hartford , CT - Master of Science - Marketing Management

1991 - 1993 Teikyo Post University - Waterbury, CT - Bachelor - Marketing

1987 - 1989 Northwestern Connecticut Community College - Winsted, CT - Associate - Business Administration

PROFESSIONAL EXPERIENCE:

09/06 – 06/09 Pure Earth Environmental, Bio Methods and Geo Methods - Waterbury, CT – Office/Business Manager

· Assist 3 separate subsidiaries of Pure Earth Corporation with all facets of Office Management.

· Process Accounts Receivables utilizing Peach Tree software = Invoicing, Collections, Receipts and Deposits.

· Process Accounts Payables utilizing Peach Tree software = Post Invoices, Budget and Payments.

· Enter time and material usage into Time Slips software for project cost tracking.

· Assist with month-end closing activities and reconcile monthly bank statements for 5 bank accounts.

· Process Bi-Weekly Payroll utilizing ADP system.

· Assist with Insurance coverage policies – Business, Medical and Dental.

· Post new job opportunities and Interview candidates.

· Maintain New Proposal Report, Set up new projects and maintain Back Log Report utilizing MS Excel.

· Follow up on sales leads, make sales visits and attend Trade Shows to generate new Bio Methods business.

· Prepare, process and track new Bio Methods Proposals and Contracts.

· Developed and maintain Follow up program for expiring contracts.

05/06 -08/06 Hunter’s Chase at Litchfield – Litchfield, CT - Office Manager/Warranty Customer Care Representative

· Performed general office functions & assisted with new homeowner closing activities. (utilities, attorney information, preparation of closing informational binder)

· Coordinated purchase of supplies and tracked against budget.

· Greeted customers and performed sales tours of model homes.

· Supported and represented promotional events. (Club House Grand Opening, Litchfield Jazz Festival)

· Performed Warranty Customer Care Representative duties encompassing: Explanation of warranty program at closing, walk-through of home during reporting periods, coordination of repairs with trades, tracking open issues, and providing homeowners with frequent status updates

· Communicated, assisted and followed up with REI Property Management Company regarding property issues.

2004 -05/06 Howmet Machining (Division of Alcoa) – Winsted, CT - Plant Sales Representative

· Program Management of new projects (Rolls Royce Trent 1000) encompassing quoting, adhering to timelines, expediting tooling, components, and out-plant parts and services.

· Coordinated and facilitated customer visits including agendas, presentations, accommodations, and escorted customers to sister plants.

· Managed existing business by expediting part orders through internal operations and out-plant services.

· Maintained data utilizing Lotus Notes for customer quotes, MS Excel for part tracking and analysis, MS Word for correspondence and mainframe computer for sales orders.

1997-2004 Roller Bearing Co. (formerly Timken/Torr. Co) – Torrington, CT - Business Admin Supervisor - 2003-Nov 2004

· Performed all duties as in previous position as Order Acquisition Specialist in addition to Supervision.

· Supervised two Customer Service Representatives in the Torrington Office and provided support to three Customer Service Representatives located in the Seattle and Atlanta offices.

· Tracked vacation, travel and sick time utilizing MS Excel in addition to daily maintenance of Kronos (automated time card system).

· Coordinated transition, pursued computer education in New Jersey, prepared training materials and provided training on the RBC mainframe computer to Torrington and Atlanta Customer Service Representatives.

· Coordinated and maintained office supplies and equipment for the Sales group.

Continue - · Provided daily support to Aerospace Business Manager and Product Manager through continual efficient work flow, recommendations and analyzing data utilizing MS Access & Excel.Sue Tonetti

Timken US Corporation -Torrington, CT – Standard Plant - Order Acquisition Specialist - 2001-2003

· Recommended pricing and collaborated with Product Managers for final quote proposal under deadline conditions.

· Created and maintained a Quote Log to determine wins and losses.

· Coordinated and maintained central files for contracts and pricing.

· Collected and analyzed competitive pricing information using FOCUS and ACCESS.

· Assisted in analyzing, maintaining and updating pricelists.

· Participated in Product Rationalization to obsolete products.

· Assisted in FOCS (Credit) approval process.

Timken US Corporation – Torrington, CT - Corporate -Systems Specialist B - 1998- 2001

· Provided computer systems support to all local and remote locations.

· Proactively resolved customer calls.

· Actively researched, created and formalized procedures for recurring Help Desk requests.

· Acted as Security Admin. for Chrysler, Ford, GM and Visteon Automotive internet sites to company employees.

· Volunteered for OAP project ghosting new laptops and providing training to the Hartford District Sales Office users.

Timken US Corporation - Torrington, CT - Standard Plant - Administrative Secretary - 1997-1998

· Directly supported Plant Manager, Controller and Superintendents.

· Updated daily, weekly and monthly financial and production reports.

· Coordinated and distributed Quality Control Operating Instructions.

· Utilized the Oracle MRP system to coordinate purchases of seals, washers, rollers and resins and issue purchase orders.

· Assisted employees with general software questions.

1994-1997 Lumelite Plastics - Pawling, NY - Administrative Coordinator – 1995 - 1997

· Directly supported the President.

· Provided guidance and backup support to Production Control and Customer Service Representatives.

· Administered custom Intrac application software on IBM AS400, computerized manual tasks (packing slips, scheduling, and reporting), developed custom query reports, coordinated daily mainframe back ups and researched and implemented computer services (memory upgrades, additional terminals, etc).

· Attended annual Intrac Software Users Conference seminar and responsible for upgrading and educating employees.

· Researched and prepared customer quotations for new sales opportunities.

Lumelite Plastics - Pawling, NY - Customer Service Representative - 1994-1995

· Directly supported the Director of Sales and entire customer base.

· Completed sales order entry and expedited orders.

· Prepared Daily Bookings reports and charts.

· Researched and provided resolution of customer conflicts and quality returns.

· Created and compiled On-Time Delivery reports utilizing IBM AS400 Procalc spreadsheet software.

· Performed production control tasks in conjunction with training a new Production Control Coordinator for responsibilities such as: purchasing raw materials, compilation of daily manufacturing efficiency reports, scheduling machines and labor and monthly inventory reconciliation.

1991-1994 Seitz Corporation – Torrington, CT - Medical Cell Coordinator – 1993 - 1994

· Provided customer service support to Medical Cell customers.

· Coordinated production control for Medical Cell products.

· Conducted purchasing of raw materials for Medical Cell products.

Seitz Corporation – Torrington, CT - Customer Service Representative - 1991-1993

· Directly supported Sales Manager and New England territory customers.

· Completed sales order entry and expedited orders.

· Coordinated engineering product changes with the Quality and Engineering departments & assisted with new projects.

· Leader of the Newsletter team responsible for coordinating and completing submissions, design and distribution.

· Attended internal and external training courses for new ASK Corporation ManMan/X application software and conducted training courses for employees.

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