Customer Service Administrative Assistant

Denise Gilchrist _______

469-***-**** **** Ohio Drive, #1121

****************@*****.*** Plano, Texas 75024

QUALIFICATIONS PROFILE

Skilled and personable Office Assistant with 15+ years’ experience providing consistent, approachable customer service and full range of general office support.

Administrative: Provide exceptional administrative support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Track financial data and accurately process customer payments. Outstanding communication skills; continuously project a highly polished professional image.

Customer Service: Serve as initial point of contact for customers, clients, vendors and partners. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail and telephone.

Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook). Capable of managing complex, multiline telephone systems and typing 55 words per minute with superior accuracy.

Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.

PROFESSIONAL EXPERIENCE

Kitchen Assistant, Church Community Kitchen & Societies, Columbus, Ohio 05/1990-10/11

Coordinated and assisted with several social events. Cooked, served and assisted with food preparations and setups, washing dishes, cleaning tables and floors.

Administrative Assistant, Progressive Publishing Company, Columbus, Ohio 07/06-05/07

Served as first point of contact, fielding and routing telephone calls, greeting visitors, and responding to customer and vendor inquiries. Provide company information in person as well as via e-mail and telephone; verify visitor identity and arrange escorts. Perform wide-ranging office functions such as updating/managing schedules and composing correspondence.

Speech Program Assistant, Columbus Speech and Hearing Center, Columbus, Ohio 09/96-06/01

Interfaced with clients to assess immediate needs and schedule appointments. Accurately organized and maintained filing system for managing client information. Planned and coordinated hiring process for receptionists. Facilitated Computer Technology classes for Speech Pathologists

Secretary I, Columbus Speech and Hearing Center, Columbus, Ohio 08/93-09/96

Determined direction and action of incoming mail and correspondence. Typed correspondence, greeted visitors, coordinate meetings and answer TTY phone calls. Directed customers to appropriate staff member and answered questions. Maintained and organized files and records.

EDUCATION

Franklin University, Columbus, Ohio

PSI Business School, Columbus, Ohio

Bishop Hartley High School, Columbus, Ohio

INTERESTS : History, Genealogy, Reading, Crafts, Jewelry Designing, Working with my hands

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