Customer Service Medical Assistant

Professional Profile

Career Objective

Seeking a position as an administrative assistant/receptionist to utilize my professional, clerical, and general office organization skills to increase productivity and provide excellent customer care.

Skills

Front Desk Reception

Guest Registration

Scheduling and confirm appointments

Create appointment matrix

Create and edit fee slips

Receive, process and record payments

Advanced, interpersonal communication Skills

Operate Point of Sales (POS) system and register

Maintain records

Microsoft Suit

Data Entry

Ability to multitask

Education

Career Technical Education

Medical Assistant Administrative

Certified May 2012

Mt. San Jacinto

Community College

Major: General Education

Vista Murrieta High School Murrieta, CA

Major: High school diploma

Professional Experience

Gold’s Gym Murrieta

Murrieta, CA

12/2009-Present

Receptionist/Sales Associate

Providing exceptional customer care requires maintaining a positive attitude, and utilizing advanced communication skills and problem solving skills when interacting with members, guests, coworkers and supervisors

Maintain a clean, organized environment

Answer multiple phone lines, take detailed messages, schedule and reschedule appointments

Additional responsibilities include updating members’ billing and demographic information, using POS system to help customers purchase gym apparel or food and beverages.

Follow proper health and safety regulations when making protein shakes and smoothies

Confirm fitness counselors’ appointments

Place courtesy or collection calls and annotate results in member’s records

Promote sales of memberships, add-on’s, personal training services and merchandise

Menifee Valley Optometry

Menifee, CA

02/2012-05/2012 (Internship)

Medical Assistant Administrative

Explain the admission procedure to the patients and check patients in by verifying demographic and insurance information. Obtain insurance authorization and record patient’s eligibility of benefits in chart.

Interview patient during preliminary testing before putting patient in an exam room,

and preparing chart for physician’s examination.

Keep exam rooms hygienic and sufficiently stocked with supplies.

Filing and maintenance of medical records and documents.

Zales Corporation

Temecula, CA

Key Sales Associate

2007-2008 Permanent

Rehired 2011-2012 Seasonal

Required to be knowledgeable of jewelry material characteristics, which included each piece’s functional features and how to care for materials to prolong the jewelry’s value.

Because I provided excellent customer service and exceeded sale goals, I was transferred to The Piercing Pagoda kiosk. Additional training included performing piercing and offering after-care services, in which clients could come back at any time to receive a full demonstration with specific instructions on caring for their new piercing.

Maintain the company’s goal of providing each customer with exceptional care and service

Professional References

Available upon request

Contact this candidate