Manager Customer Service

Sarah A. Case

*** ****** ** ******** *****, OH **067

Phone: 330-***-****

*******@*****.***

EDUCATION

ITT Technical Institute - Associates of Applied Science

Of Multimedia 2002-2004

Work Experience

B.G. Broadway 320 Internet Cafes, Northfield, Bedford, Mentor, Ohio May 2011- Present

Manager

Greet Customers

Register Customers

Sever food and beverages

Daily cleaning

Daily banking

Weekly inventory

Counting Tills

Making Change

Handling over $3000 dollars a day

In store promotions

The Courtyard by Marriott, Montose, Ohio March 2011-May 2011

Guest Services/ Bistro

Guest Service Responsibility

Answer phones

Make reservations

Interact with guest

Light Cleaning

Collecting money

Ringing in market items

Bistro Responsibility

Food Prep

Making Coffee Drinks

Tending limited bar

Collecting money

Heavy Cleaning

Interacting with Customers

TIPS Certification

The Knights Inn, Macedonia, Ohio Sept.2010- Feb. 2011

Front Desk Clerk

Checking guest in and out of the hotel

Make reservations

Confirming reservations

Updating guest information in the system

Clean the reception area

Answer guest questions

Coordinate with housekeeping

The Painted Penguin, Strongsville, Ohio Feb 2006-Aug 2010

Assistant Manager

Responsibilities include:

Managing two to three other associates

Training new employees

Counting down registrars, making daily deposits

Placing orders and receiving deliveries

Daily computer work, Entering data into the Point of Sale program

Making promotional signs

Customer service, complaints, and questions

Scheduling of groups and parties

Daily paper work

Williams-Sonoma, Fairlawn, Ohio Oct 2005- Feb 2006

Seasonal Stockroom help

Duties included

Checking in daily shipments

Organize stockroom

Rotate stock

Run items to the sales floor

Made sure sales floor was stocked

Gift-wrapped packages

Received employee of the month in January of 2006

Arabica Coffee House, Northfield, Ohio March 2001- Oct 2005

Manager/Trainer

Managerial responsibilities include:

Interview and hirer new employees

Take monthly inventory

Weekly ordering to keep products adequately stocked

Counted down the register and make daily bank deposits

Schedule employees

Discipline employees, write ups, suspensions and firings

Promote new products, Handle pricing of products

Training responsibilities include:

Teaching proper procedure for using equipment and customer handling

Show new employees how to put deliveries away correctly

Instruct how to keep the store in the best shape possible

ADDITIONAL KNOWLEDGE

Mac and PC experience

Microsoft Office programs

Ability to use Adobe programs such as Photoshop and Illustrator

Multi line phone experience

Espresso Machine usage

Cash register usage

Inventory

Stocking

Freight deliveries

Contact this candidate