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Maintenance Customer Service

Location:
Montgomery, AL, 36117
Salary:
50,000 to 60,000
Posted:
May 17, 2012

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Resume:

Robert Harris Jr.

**** ****** ***** **.

Montgomery, Alabama 36117

Home: 334-***-****

Email: r2aq2f@r.postjobfree.com

Qualifications:

My objective is to secure a full time position with a company that could utilize my experience and teamwork and will allow room for growth. I have over 15 years of experience in the field of Maintenance. I have successfully managed landscaping team, Building maintenance team, office administration teams, security teams, warehouse teams, mailroom teams and janitorial teams. I have the skills and knowledge not only to manage the employees, but to also perform the same task with them as a team player and what knowledge I lack for this opportunity, I’m willing to learn with an opportunity given.

Professional strengths:

• Possess over 15 years of professional experience in the maintenance field.

• Possess excellent organization and management skills and the ability to adapt to change and surrounding responsibilities.

• Goal oriented and ability to handle multiple tasks.

• Experience in managing front desk operations, processing sales order and communicating reliable information to customers.

• Proficient in basic operating systems like Microsoft Word, Excel, PowerPoint, Access, Outlook, Vista, Windows XP and the Internet.

• Ability to maintain good relationship with customers, employees and contractors.

• Budget Tracking Experience.

• Possess the skills to make general carpentry, electrical, plumbing, painting and preventive repairs.

Professional Experience:

RLH Endorsements Handyman Services (Part time)

2008 till date

Title (Handyman)

• Responsible to provide excellent customer service to customers while performing various home & Commercial Preventive maintenance and repairs such as electrical, carpentry, masonry, plumbing, washer & Dryer repairs, Wood & Tile floor installation, interior & Exterior Painting, pressure washing, Ceiling Fan repairs & installation, Lawn Maintenance, Water Heater installation and etc.

Montgomery Job Corps

06/2005 to 05/2011

Facility Manager

• Handled the tasks of managing calendars, scheduling meetings and training & supervising for a staff of 12 employees to ensure all landscaping, warehouse, maintenance, security, janitorial and administrative task were performed on a daily basis according to the standard of the center.

• Handled the coordination and maintain weekly attendance and annual vacation records for 12 departmental employees.

• Assisted with the coordination of the weekly and monthly Manager's & safety meeting.

• Handled the task of assigning work orders.

• Handled and delivered pull orders by forklift to various buildings and locations on the facility.

• Handled the task of working directly with the postal service, FedEx & other shippers to ensure best rates and speedy pickup and deliveries.

• Handled the task of making sure all preventive maintenance was followed as scheduled.

• Maintained the responsibility to assist the Property Clerk with preparing outgoing shipments and correspondence like faxes, e-mail and overnight packages.

• Handled the tasks of recording and transcribing minutes of meetings as per requirements.

• Handled the tasks of monitoring budgets, managing capital purchases, direct vendor relation and completed reports for the Finance Director with the funded budget, Fund Account & Uniform System of Accounts being considered.

• Handled the task of quality assurance to ensure reports, orders, inventory, transportation logs, maintenance logs, DOL assessments were accurate and completed in a timely manner.

• Maintained the responsibility to meter outgoing mail, sort incoming & outgoing mail, pick up & deliver mail to post office & faxes and copies.

• Organized and maintained preventive files, correspondence, systems and other essential records.

• Handled coordinating the department repair schedules and making appointments with contractors and assigned work orders to maintenance technicians...

• Handled the responsibility to maintain a Monthly inventory for over $100,000 of equipment.

• Handled the responsibility to interview, hire, discipline, evaluate and train employees.

• Performed other administrative tasks as assigned.

Touchstone Properties

08/1997 to 06/2005

Facility Director

I worked as the Facility Maintenance Director and supervise 13 employees for three different commercial Building locations during my time of employment with the company.

• Maintained full responsibility to process work orders in a timely manner and to respond to all complaints professionally to resolve the issue for the customer.

• Organized and maintained preventive maintenance correspondence, systems and other essential records.

• Handled the responsibility to interview, hire, discipline, evaluate and train employees.

• Responsible to assign work orders as scheduled.

• Handled the assignment of lawn maintenance to landscapers.

• Handled the responsibility to maintain a Monthly inventory

• Performed other administrative tasks as assigned.

Castle & Cooke Properties

07/1993 to 08/1997

Maintenance Technician

• Handled the arranging and coordination of shipments and incoming work orders

• Responsible to unload & load shipping containers.

• Responsible to perform routine maintenance around my assigned facility and other properties as assigned.

• Handled the responsibility to load, bound, and arrange pallets, labeled for staging.

• Utilized hand held computerized system to verify shipments and identify loads for repacking and distribution.

• Collaborated with Senior Management to define maintenance requirements and supply issues.

• Handled the task of unload and loading racks in the warehouse using the forklift.

• Ensured the timely and regular maintenance of facility equipment.

Educational Summary:

• High School: Robert E Lee High- Graduated 1989

• Associate Degree in Business Administration, Denver Business College, 1997

• Served in US Marines –1989 to 1993 Active Duty (Honorable Discharge)(Awarded 7 Combat Medals & Ribbons) Title: Primary 0311/ Secondary- Maintenance Specialist

• Served in Hawaii National Guard- 1993 to 1997- Title: Maintenance Specialist

• Served in Navy reserved 1997 to 2005- Title- Construction Specialist

• Forklift Certified

• Certificate of Completion: Hazard Communication

• Certificates of Completion: SSCO1 Communication for Facility Managers Part1

• Certificates of Completion: SSCO2 Improving Interpersonal Skills Part2

• Certificates of Completion: SSCO3 FM Meetings & Written Communications

• Certificates of Completion: SSCO4 Presentations & Communication Technologies

• Certificates of Completion: SSCO2 Communication for Facility Managers Part2

• Certificates of Completions: O & M Part 1: Introduction to Operations & Maintenance

• Certificates of Completions: O & M Part 2: Operations of Building Systems

• Certificates of Completions: O & M Part 3: Operations of Grounds & Exteriors

• Certificates of Completions: O & M Part 4: Operations of Interior Systems & Other Services



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