TINA LOUISE MALLETT
OBJECTIVE: A challenging position, where my strong
communication skills and customer relations are a
necessity.
EXPERIENCE:
Sears - Customer Care Rep, Feb 2005 - present
7100 Westown Parkway. West Des Moines, Iowa
Process online orders, respond to customer inquiries and utilize sales skills.
Kelly Service - EDS , January 5, 2004 - September 28, 2004
3600 Army Post Rd, Des Moines, Iowa 50321 515-***-****
Customer Service Agent, I answered inbound calls and took orders for Proactiv. I was also billing specialist.
1/2000 - 1/2002 Pilgrim Baptist Church - Rev Ben Jamison
Data Entry
Responsible for all the record keeping of financial
transactions done by the church. Other duties include
printing out and furnishing reports to all officers of
the church, and any other duties requested by the
Pastor.
12/87-8/92 Budget Marketing, 1171 7th St. Des Moines, Iowa 50314
800's Inbound Operator
Duties included taking telephone orders for multiple
companies. Clients called to place orders for a
variety of products such as clothing, meat orders,
book, magazines, etc. I also performed some clerical
work and any other duties that was needed when asked.
11-87 United Way
Volunteer
I also have been involved in volunteer work for the United Way. My duties included
outbound telephone work.
7/95-10/95 OSACS Womens Center
Volunteer
Volunteer work. Duties included assisting with ESL
teacher, and helping out in the daycare when needed.
6/78-8/78 American Home Improvement
Outbound Telephoning
When given a list, I would contact people over the
telephone, selling aluminum siding.
6/74-8/74 Rent-A-Kid
Summer Job-Office Work
Called people to set them up with a Rent-A-Kid for
summer work. I also worked on some filing.
EDUCATION: Graduated Des Moines Technical High
School 1975.
Des Moines Area Community College
I took a Telemarketing training class, which included
interaction and communication skills. Also intro to
keyboarding and terminal operations.