customer service represtive/Supervisoe/Buyer 1

*** *. ****

Farmersville, TX *****

Home: 972-***-****

Cell: 214-***-****

Phyllis K. Burnside

Objective Seeking an organization which has opportunity for growth and advancement, enabling me to enhance and expand my education to a challenging career that may utilize my prior management experience.

Experience October 01,2007-December 29,2008 Progress Rail Services

Buyer I

 Ordered parts needed for each month using BAAN MRP

 Consulted vendors via fax, phone, or email for availability and pricing

 Issued purchase orders to vendors via fax or email

 Maintained reports of parts on order and due dates, expedited late parts

 Completed reports of parts needed and on order via Microsoft excel

 Maintained pricing and price analysis per vendor and part

 Set minimum and maximums of parts per yearly usage

 Maintained Files of purchase orders open and closed

July 1981-September 2007 Luminator Plano, TX

Electronic/Aircraft Repair Supervisor

 Oversee and manage the repair department

 Supervise six employees

 Assist customers over the phone with questions regarding their orders or parts in a timely professional manner

 Consult customers with complaints and problems regarding their orders

 Manage a stockroom with over 1700 different parts through AS 400 and Microsoft Excel

 Perform order entry and order maintenance duties using AS400

 Manage scheduling of parts to be brought in and of orders to be shipped

 Complete monthly reports and charts on the repair information consisting of parts needed for repair, backlog, shipping, and warranty status of order.

 Maintain files of all orders that are processed by repair

Education 1970–1974 Little Elm High School Little Elm, TX

 Graduate

Skills • Possess strong customer service skills

• Can provide a variety of computer platform skills

Microsoft Word, Microsoft Excel, Arpeggio Report Writing, Crystal Report Writing, and AS400 Order Entry System, BAAN

• Have proven to be able to have the skills to maintain multiple projects

• Has demonstrated to have the skill to work in high stress fast paced environment with a professional demeanor

• Good analytical thinker able to access a situation and resolve issues following established guidelines.

• Able to work independently as well as in a team setting.

Seminars  Microsoft Access 2003

 Lean Flow Office and Lean Flow Manufacturing by TMAC

 FOD Training by TMAC

 First Aid and CPR

 Haz Mat Training

 Forklift Operation

 Arpeggio Report Writing

 Relex

 Excellent Customer Service by Dunn and Bradstreet

Interest Member of the Eastern Star

References upon request

Salary negotiable

Contact this candidate