Customer Service Technician
Resume:
Gregory L. Schneider
A+ EET NETWORK +
Redford, Mi 48240
************@*****.***
http://www.linkedin.com/in/gregschneider69
Qualification Summary
A self driven professional with component level repair and customer service experience in a manufacturing environment. Certified in Information Technology. Degree in Electrical Engineering Technology . Currently pursuing Cisco Network certifications. Supervisory experience with the ability to motivate and direct team members
Education
New Horizons Computer Learning Centers, Livonia Mi. 12/2009- present
COMPTIA A+ certification, COMPTIA NETWORK + certification, ICND1, ICND2
Lawrence Technological University Southfield Mi
Electrical Engineering Technology degree
Certifications: Comptia A+ and Network+ EET
Skills Remote Desktop, Windows 7, XP,and Vista. Wan/Lan configuration. Router configuration. BMC Remedy. Setting up network devices and printers. Monitoring system performance. VPN setup. RSA secure token setup. Setup and manage user accounts. Troubleshooting hardware and software. Configure local/group security policies. Resolving network connectivity issues. Cisco routers and switches.
Experience
Preferred Solutions 10/2011- 11/2011
PC Technician on a special project for Beaumont Hospital . Installed and uninstalled software. Reimaged computers . Replaced motherboards .Installed shortcuts on desktops .This was done in operating rooms and offices.
SPOC Analyst 1/18/2011-6/28/2011
Global Service Desk Analyst for HCS on contract for Ford. Help desk support for Ford. Using BMC Remedy ticket system, Cisco CTIOS phone system, Webx, and Citrix virtual desktop.
Independent Contractor 03/2009- Present
Repaired computers. Installed software, fixed internet connectivity issues, replaced hard drives and cd/dvd drives, virus recovery, repairs to printers and laptops, and various other troubleshooting issues.
Sanyo Denki America
Motor Technician Livonia Mi 01/2006-03/2009
When K & E Electronics was purchased, Started and ran the servo motor department. Serviced the Japanese automakers in a manufacturing environment. Was responsible for customer service and ordering parts. Generated the most money in a month for motors- only repair. Had one assistant and went on to only repairing amplifiers, drives, power supplies, controllers, and various other cards to component level.
K & E Electronics
Motor Technician Livonia, MI 06/2003-12/2005 Ran the motor department. Had one assistant . Was responsible for customer service, ordering parts, pricing of repairs, scheduling, and quality control. Dealt with many different manufacturers to smooth over problem jobs. Then the company was bought by Sanyo Denki America.
DHM Associates
Electronics Technician Berkley, MI 06/199*-****** Repaired CNC equipment to component level . Did work for several local manufacturers onsite. Had to program and support General Electric equipment . Worked with equipment from the 1960s to modern.
IVS Incorporated
PLC Technician Livonia MI 03/1996-06/1998
Repaired PLCs, switching power supplies, I/O card, controllers, processors, etc .
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