Help desk/system administrator

Alvaro Garcia

*** ******** *** *** *.

San Mateo, CA 94401

Phone: 650-***-**** E-Mail: ******@*****.***

Skills

• I have Strong communication skills and the ability to learn new technology quickly.

• MCP Windows XP professional

• A+ Certified professional

• Experience with Microsoft Exchange Server

• Experience with MS Office Suite 2000-2010

• I am proficient with various Antiviruses, cloning, and backup software.

• Experience in server environments and RAID systems

• I have in-depth knowledge of TCP/IP and other network protocols.

• I am Capable of computer hardware support, wiring, and cable construction/repair

Operating Systems: Windows NT, 2000, XP, Vista, Windows 7, Server 2003/2008, Linux

Certifications

• Microsoft Certified Professional

• XP Network and System Administration

• A+ Computer Hardware

• Security + (In progress)

• In school for router/switch administration

Work Experience

Computer Assisted Testing Service – Burlingame, CA

Network Administrator/Technical Support Manager

February 2000 – Present

• Hardware: Board Level support practical computer repair, including the installation and repair of hard drives, modems, network cards, CPUs, power supplies, PDAs, and printers.

• Networking, Strong working knowledge of Microsoft Active directory, Cable construction

• Printer networking.

• Anti-virus software, PGP data encryption, and other industry-standard techniques and practices strong knowledge of TCP/IP and other network administration/protocols

• Experience with devices such as hubs, switches, Wireless routers

• 3+ years of full-time Windows system administration

Experience in administering Windows Servers, Active Directory, DNS, DHCP,

• Understanding of back-up and recovery solutions

• Understanding of RAID Configurations

• Virtualization: Working knowledge of Hyper v and virtual box..

Job description

• Perform daily system monitoring including hardware and software

• Resolve issues related to network, hardware, software and replace defective equipment

• Maintain logs and documentation related to network, system changes and maintenance

• Manage system upgrades

• Supervise and provide Help Desk Support on complex issues

Organization and task management skills

• Management and Leadership skills

• Excellent oral and written communication, customer service, and presentation skills

• Hands on management skills

• Bi lingual. Works with all end users as part of the help desk function

For more information please reference

http://www.linkedin.com/pub/alvaro-garcia/8/917/16b

Contact this candidate