Customer Service Sales Representative

*** ***** ***

Hemingway, SC ***** Phone 843-***-****

Alternate 843-***-****

E-mail ********@*****.***

Keisha Williams

Profile "I am a loyal and dedicated individual who has an ambition to succeed in any given environment. I am always

open to new learning experience and always up for a challenge. I get along very well with others, while also

working efficiently and safely on my own. I am seeking a position where I can develop and excel while giving

my best to an employer."

Summary of qualifications

Several years experience in customer service and support with strength problem-solving, trouble-shooting staff support, and Appointment Setting B2B. I have several years in Administrative, Support,Data, Entry,Customer Service,Technical Support, Roadside Assistance, and processing.

Possess solid computer skills.

Ability to train, motivate, and supervise customer service employees.

Professional experience Feb 2008-Present Cloud10 Corporation Telecommute

Technical Support Representative

Answer inbound technical calls for Comcast cable internet customers, assist with billing issue and also process sales when necessary.

Feb 2005- March 2010 New Prospect Marketing Telecommute

Appointment Setter/Telemarketer/Administrative Rep

Called B2B and got them qualified for whatever campaign we did and set appointments for them

Jan 2005-March 2010 Arise

AAA MSC NCNU_AZ- Inbound Customer Service- Emergency Roadside Assistance Calls

Assist callers when they are having Mechanical failures, car ran out of gas, keys lost or locked in the vehicle, flat tire, dead or drained battery,

Jan 2005 – Feb 2008 Safe Auto Insurance Company Hemingway, SC

Sales Representative

Answer inbound calls and process necessary documents for insurances sales for twelve states. We also made outbound calls to previous clients while managing my book of business for a possible rewrite or to write new policy.

Customer Service Representative

Answered inbound telephone calls. Processed insurance payments. Processed SR-22 forms for twelve states.

Dec 2000 – Nov 2004 Client Logic Kingstree, SC

Supervisor

Worked as a supervisor within three different campaigns. Ensured calls are handled professionally. Provided direction to ensure consistent achievement of key performance metrics. Achieved, measured and reported metric goal attainment for assigned team. Coached, mentored and developed agent team for skills expansion and promotional opportunities. Ensured accurate and timely communication of client and campaign issues to Manger Site Operations.

Technical Support Product Specialist - Bellsouth

Answered inbound technical calls within guidelines established by the client and call center management. Acted as a liaison between the Supervisor and Tech Support Specialists. Assisted in training and coaching Tech Support Specialists on product and campaign changes. Completed all other duties assigned by the Supervisor.

Jul 2000 – Aug 2000 Litchfield Beach & Golf Resort Pawley’s Island, SC

Front Desk Reservations Clerk

Booked/sold golf cottages and hotel rooms. Answered multi-lined telephone. Greeted the guest upon arrival. Set appointments and Completed all other duties as assigned.

May 1999 – Jul 2000 Blue Cross & Blue Shield Florence, SC

Claims Associate Level 1

Processed insurance claims for armed service members. Completed all other duties as assigned. Carried out Data entry positions.

Computer Knowledge

Very knowledgeable about computers and different operating systems, and browsers: Windows 7,Vista(32bit& 64 bit) XP,Macs,macmini,mac pro,macbook pro,Safari,Internet Explorer, Snow leopard,etc…..

Education 1994 - 1998 Hemingway High School Hemingway, SC

Diploma Received

College CTU Online Bachelor’s Degree Program

Attending Human Resource Management

References Stephanie Dollard 843-***-****)

Jennifer Brown 843-***-****)

Michanda Johnson 843-***-****)

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