Accountant
Resume:
CAROLYN H. STEPHENS
*******.********@*****.***
EMPLOYMENT SUMMARY
STATE OF OHIO – OFFICE OF BUDGET & MANAGEMENT 2009
Business Operations & Process Excellence Lead
• Key member of leadership team responsible for the start-up of the Ohio Shared Services Center. The Ohio Shared Services center processes A/P vouchers and Travel & Expense reimbursements for the State of Ohio.
VISTA INDUSTRIAL PACKAGING, LLC, Columbus, OH _ _ 2006 - 2008
Controller & Office Manager
• Managed all financial operations (A/R, A/P, G/L, Payroll, and Financial Statements) for two companies with combined annual sales of $14 million, three warehouse locations, and 65 full-time employees. Supervised 2 associates.
• Instrumental in relocation of main warehouse operation to a new facility immediately prior to peak season.
• Pivotal in timely filing of Corporate Tax Returns for the first time in 7 years.
• Administered 401k plan, health insurance, and worker’s compensation claims.
• Reduced contribution rate for State Unemployment Insurance by 70%.
• Maintained proper registrations, insurance and lease schedules for all vehicles and equipment.
SWAN CLEANERS, INC. / CYGENT LEASING, INC., Columbus, OH 2003 – 2006
Controller & Office Manager
• Managed all financial operations (A/R, A/P, G/L, Payroll, and Financial Statements) for two companies with 275 employees, 40 store locations, and $12 million in annual sales. Supervised 5 associates.
• Reconciled 5 bank accounts with 1,200 weekly bank deposits and credit card transactions.
• Reduced processing/auditing of store reports by 15% resulting in a 25% reduction in payroll costs for the Accounting Department.
• Streamlined the process for preparing monthly financial statements reducing time to publish by 30%.
METTLER TOLEDO, INC., Columbus, OH ___ 1999 – 2003
Director, Service Support
• Spear headed start-up of new centralized call center. Managed $1.2 million annual budget.
• Led 5 supervisors and 40 associates supporting operations throughout the United States and Canada.
• Eliminated backlog of 3,000 service billings and recouped $600,000 in lost revenue by developing a real-time billing process.
• Instrumental in obtaining ISO 9002 re-certification for the North American Service Operation.
• Streamlined workflow processes to reduce manpower requirements resulting in $70,000 in savings.
• Saved $1 million in potential revenue loss, while improving profit margin and data accuracy – created total process solution that facilitated efficient contract administration.
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CAROLYN H. STEPHENS Page 2
GENERAL ELECTRIC, VA, TN, KY, NY and PA ___ 1985 – 1999
Senior Call Center Manager (1997 – 1999)
• Managed team of 20 supervisors and 300 associates providing customer service to GE Appliances consumers throughout the U.S.
• Cut spending $2.7 million while improving customer satisfaction 30%.
• Substantially increased productivity 25% while improving employee morale.
Manager, Customer Relations (1996 – 1997).
• Led team of 9 Supervisors and 100 associates spanning three different locations.
• Managed $15 million budget while reorganizing the department.
• Saved over $70,000 by improving the cycle time to resolve customer complaints.
Director, Customer Care, (1995 – 1996).
• Directed team of 40 associates supporting 9,000+ independent service providers.
• Cut claims processing cycle time by 35% by restructuring third-party service provider processes.
• Significantly improved productivity by developing effective performance measurements for associates.
Manager, Customer Service (1993 – 1995).
• Managed a team of 15 associates in daily order fulfillment activities.
• Increased service level 75% – initiated and implemented process improvements.
Production Planning Manager (1990 – 1993)
• Oversaw sales forecasting, production scheduling, and finished goods inventory for 3 product lines.
• Ensured inventory targets were met – effectively managed relationships with plants and several domestic/international suppliers.
• Reduced sales forecast and production planning process time from 30 to 5 days.
Internal Auditor, Corporate Audit Staff (1989 – 1990)
• Participated in several internal audits resulting in improved processes and financial compliance for several different GE business units.
• Developed methods to reduce inventory of Appliance division by $500 million. Presented these methods to all VP’s of all GE Divisions as best practices.
• Identified $1 million reporting error in Financial Service Division resulting in nomination for Auditor of the Quarter award.
Group Leader – Accounts Payable (1985 – 1989)
• Managed daily activities related to the centralized accounts payable function serving purchasing agents at 13 remote locations.
• Responsible for team of 5 internal auditors accountable for insuring compliance with government contract requirements.
• Coordinated consolidation of several departments into a new A/P Processing Center.
EDUCATION and TRAINING
Master of Business Administration (MBA)
Indiana University, IN
Bachelor of Arts in Accounting (BA)
Immaculata University, PA
Financial Management Program (FMP), General Electric (GE)
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