Resume for Iris M Davis

Location:

Posted:

April 12, 2008

Iris Michelle Davis

Montgomery, AL 36116

E-mail: ********@*****.***

Objective

To obtain employment in a professional environment that offers job security

and opportunity for growth.

Work History

Customer Service Associate

AT&T, Montgomery, AL March 1998 - September 2007

Provided specialized services to large business customers. Duties included

receiving and issuing orders for a variety of complex telecommunication

services for large corporations. Analyzed billing problems and provided

resolutions utilizing spreadsheets and other data. Interacted with customers

on a daily basis. Responsible for six majors corporations utilizing

telecommunication services.

Collection Representative

AT&T, Birmingham, AL September 1989 - March 1998

Duties included receiving residential customers calls from a five state area..

Provided resolutions to difficult customer billing and service related issues.

Relieved supervisors and assisted in training and mentoring new employees.

Performed accounting activities to ensure accuracy of billing and collections.

Repair Service Attendant

AT&T, Birmingham, AL June 1979 - September 1989

Analyzed telephone service technical problems. Received trouble call reports

from a five state area. Entered service complaint data into company system to

further analyze and resolved technical issues

Education

Carol W. Hayes High School

Birmingham Al

May 1979