Senior Technical Writer
Resume:
PATRICK CHANDLER
**** ****** ******** *****, ***** Church, VA 22043
*******.*.********@*****.***
Senior Technical Writer with 30 years experience developing a wide variety of technical documents for government and commercial clients.
Summary of Qualifications
In the last 15 years I have completed 20 technical writing assignments involving user guides, specifications, operating procedures, SDLC documents, online help applications, help desk procedures, training materials, lesson plans, and test plans. I have strong technical writing capabilities in IT system documentation, and have developed documentation for technical and non-technical personnel. I’m an expert in using styles, auto-numbering, and generated tables of contents and macros.
Applications Used:
MS Word
Excel
SOX
SDLC
PowerPoint
FrameMaker
RoboHELP
Visio
Captivate
Adobe Acrobat
SnagIt
Education: BA, University of Maryland, magna cum laude
JOBS HELD
DEPARTMENT OF HOMELAND SECURITY Washington DC July 2009 to September 2009.
Documented the interface for the online Ombudsman project. Wrote and maintained all SDLC documents.
US COURTS Washington, DC. Jan 2009 to Sep 2009.
Developed design, requirements, testing and implementation documents for a Web portal application as well as a multilayered, symptom-driven help desk application and troubleshooting procedures. I also wrote a user guide, interface configuration and operating procedures. I also created and maintained all project SDLC documentation. I also developed a symptom-based online help interface for the Help Desk.
INTERNATIONAL FINANCE CORPORATION Washington, DC. Mar 2008 to Nov 2008.
Developed a RoboHELP on-line help system for a project management application.
L-3 COMMUNICATIONS Reston, VA May. Jan 2007 to Jan 2008.
Developed a variety of documentation for the World-Wide Linguist Environment program including a user guide, POI, training materials, and online help. I also delivered training for the site managers going to Iraq.
US COURTS Washington, DC. Feb 2006 to Dec 2006.
Created a variety of documentation for the Application Development Office in support of the BlackBerry implementation plan throughout the court system. Documents included a user guide, test plans, and a maintenance plan. Also documented court-wide system architecture reference guide.
FREDDIE MAC McLean, VA Dec 2004 to September 2005.
Wrote user guide and online help for loan evaluation application. Also wrote software development procedures.
ANCON Lanham, MD Jul 2004 to Sep 2004.
Wrote a disaster recovery proposal for an OSHA project which included Reaction Procedures, call tree, work schedules, and relocation plan.
WORLD BANK Wash. DC. Jan 2004 to Jun 2004.
Created an on-line and hard copy versions of Disaster Recovery and Business Continuity documentation.
FREDDIE MAC McLean, VA. Jun 2003 to Nov 2003.
Wrote SOX procedures for Freddie’s multi-family division.
WORLD BANK Wash. DC. Jan 2002 to Jul 2002.
Wrote Disaster Recovery plans for all of the Bank’s 14 networks. Documents included hardware and software specifications and requirements, installation, configuration and restore procedures for Solaris, AIX and Win2K servers.
CSC Falls Church, VA. Aug 2001 to Nov 2001.
Created Advanced Help Desk system documentation. Deliverables included policies, procedures, user aids, and training material to support systems integration with a legacy system. I also reviewed, edited, and formatted SDLC documentation for the same project.
SEVENSPACE Ashton, VA. Mar 2001 to Aug 2001.
Wrote documents for real-time network monitoring and maintenance application. I was the primary writer responsible for production of written deliverables required by the contract including Plans and SOP’s. I also led the review of the existing documents.
TRINAGY INC Reston, VA. Jan 2000 to Jan 2001.
Wrote a user guides for network monitoring software. The manuals included principles of SNMP, network metrics, and report building. I organized the basic source material, including applicable specifications, engineering write-ups and drawings. I interfaced with the engineering staff to determine the final design specifications, interface designs, diagrams and testing plan.
EER SYSTEMS Vienna VA. Jul 1999 to Dec 1999.
I provided the desktop publishing and documents maintenance for a Federal Bureau of Prisons contract. I was responsible for matching RFP requirements and inputs, the over all layout of the proposal, integration of the text and graphics, as well as a users guide for the project.
TIBCO Falls Church, VA Dec 1997 to Apr 1999.
Wrote a user’s guide for a UNIX NT-based application for the oil industry as well as tested the software. Manual included operating procedures for trading, shipping, accounting, profit-and-loss monitoring, security administration, and reporting. I wrote the technical specifications, procedures, and training manual.
FREDDIE MAC Vienna, VA Dec 1996 to Oct 1997.
Wrote a variety of user documentation for their PKI Automatic Mortgage approval system. Material included PKI fundamentals, user procedures, and a getting started guide.
IBM CORP Falls Church, VA Dec 1996 to Dec 1996.
Wrote a series of user and programmer reference manuals for the IBM World Registry PKI project. The user manuals included PKI fundamentals, digital signing and encrypting, and KeyRing Manager procedures. The reference manual contained the functions, APIs, data dictionary, and guidelines used for programming and interface development.
LCC, INC Arlington, VA Jul 1995 to Jul 1995.
Wrote user, on-line help, and system administration documentation for CellCAD, a cell-phone system modeling software application. Also wrote a user guide and an installation/system administrator’s guide for database management/report generation software tool. The applications were documented for their DOS, UNIX, and WindowsNT versions, and included file format conversion for each operating system.
GKI, INC Chantilly, VA Jan 1994 to Jun 1994.
Wrote an Operator manual and maintenance manual for a ruggedized, secure fax machine for the military. Also wrote user guide for their B-2 level secure VSLAN system.
FANNIE MAE Washington, DC Apr 1993 to Dec 1993.
Wrote a User’s Guide for an on-line,DOS-based Loss Mitigation order-entry system. Manual included system access and connection procedures, data-entry procedures, keyboard reference, flow charts, screen captures, on-line and batch-file submission procedures. I also wrote the on-line help for the same application.
Between 1979 and 1993, I wrote a series of use documentation, training materials, maintenance manuals for a variety of MIL Spec hardware and software projects.
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