Front Desk/Customer Service/Sales Representative
Resume:
Elaine Rivera
Apt. #*
Daytona Beach, FL 32118
Cell: 386-***-****
Cell: 787-***-****
************@*****.***
________________________________________
Experience:
Unica Modeling Agency
January 2006 - March 2007 Modeling/Promotions San Juan, PR
Model garments, such as dresses, pants and suits, for garment designers, sales personnel, and customers.
Dress in sample or completed garments.
Stand, turn, and walk to demonstrate features, such as garment quality, style, and design, to observers at fashion shows, private showings, and retail establishments.
Inform prospective purchasers as to model, number, and price of garments and department where garment can be purchased.
Unica Modeling Agency
March 2007 - June 2007 Receptionist San Juan, PR
Greet consumers in person.
Find the proper person or other resource for the consumer.
Use the telephone skillfully.
Confirm and make appointments.
Overcome language and communication differences.
Take messages correctly and route them to the proper person.
Insure comfort and convenience of consumers.
Keep the reception area presentable.
Receive and route documents, forms and papers.
Give necessary directions.
Hilton Hotel
July 2007 - November 2007 Turn down attendant Daytona Beach, FL
Attending the rooms of VIP guest at the Hilton by replenishing supplies, fixing linens, interacting with the guests, etc.
International Speedway Inc.
November 2007 - December 2007 Customer/Sales Representative Daytona Beach, FL
Process customer orders which includes; but is not limited to:
Negotiate original order
Obtain full details of customer; verify customer accounts or obtain new customer credit application.
Record details of call in phone log.
Maintain records, file contracts and related paperwork.
Check invoices and credit memos against contract files.
Conduct telesales and incoming inquiries acting as a Sales Representative.
Act as a liaison for marketing in respect to product promotions.
Planet Fitness
February 2008 – July 2008 Front Desk/Customer Service Daytona Beach, FL
In charge of greeting customers, make sales, answer phone calls and collect fees. Additional duties included promotions of the gym facilities and distribution of advertisement materials.
Hawaiian Inn Hotel and Resort
February 2009 – July 2009 Front Desk Clerk Daytona Beach, FL
Responsible for checking guests in and out of the hotel.
Issues room keys, pamphlets, discount cards, etc.
Works in conjunction with the bell staff to assist guests to their rooms.
Answers various questions from guests.
Computes bill, collects payment and makes changes for guests.
Makes coffee in the morning for guests.
Arranges for champagne to be sent to rooms when appropriate.
Runs various reports on the computer for management.
Other duties as assigned.
Education:
Antilles High School
High School Diploma, May, 2007
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