Customer Service Manager

ELLEN A. CURTIS

**** **** ******

LONGVIEW, TEXAS 75604

PHONE: 903-***-****

EMAIL: **********@*********.***

Team Builder Cost Reduction

Continuous improvements Strategic Planning

Best practice implementation Operational

Lean Manufacturing transformation

PROFESSIONAL EXPERIENCE

CAPACITY OF TEXAS, INC. Longview, Texas

A world leading manufacturer of terminal tractors, sweepers and frac trailers. www.capacitytrucks.com

Human Resource Manager/Safety Manager/Benefit Administrator (2000-present)

Responsible for all Human Resource functions for a workforce of 250 employees, Safety and Work Comp, ISO 9001 Training requirements, OSHA and EPA compliance, benefit administration, Lean Manufacturing. Built a safety conscious workforce devoted to improve accident prevention and OSHA compliance. Current status of 2716 days without a lost time injury and reduced Workers Compensation claims by 98%. Benefit administration including health, dental, STD, LTD and Life Insurance, communicating and assessing issues with facilitated third party administrators. Consulting with all levels of management to ensure compatibility of wages and benefit package, compliance with Corporate policies, employee relations issues to minimize potential liabilities; Collect data each calendar year to establish the AAP (Affirmative Action Plan); Process payroll; Monitor and implement all safety training requirements; work with Supervisors and Operatives to review and implement safety recommendations; handle all work comp claims and manage OSHA and EPA compliance; Participated in four (4) major Kaizen events on the truck line to achieve one-piece-flow, identify and eliminate “waste”, implement 5-S practices, establishing cycle and takt time, writing standard work, and establishing communication boards with Lean training metrix’s, safety crosses etc.

NORELL SERVICES Longview, Texas

Employment Service

Employee Placement Specialist (1997-2000)

Responsible for interviewing, screening and placing qualified employees with various clients.

Was placed in different Temp-to-Hire assignments such as Parts Assistant/Parts Manager, Customer Service Representative; and Office Manager with responsibilities including A/P, A/R, general office duties, as well as Payroll. Later moved into the Employee Placement Specialist position with the following responsibilities:

Held new hire orientation for clients from different industries and prepared temp-to-hire workforce for their environment and policies.

Kept good working relationship with clients and identified their needs

Prepared professional candidates for interviews to ensure professionalism and the best representation to our clients.

KEMPE ILLUMINATION, INC. Amberg, Germany

Distributor of outdoor and street illumination.

Office Manager/Personnel Coordinator (1993-1997)

Responsible for office operations and personnel issues. This position required 25% travel to clients with CEO and Owner. Established client contacts with various customers world wide through PR and ensured outstanding customer service by training and preparing a highly efficient and effective workforce; Processed payroll, budgeting, account ledgers, A/P and A/R, supervised office staff of 12 employees.

RICHTER & FRENZEL, INC. Aschaffenburg, Germany

Executive Administrative Assistant and Personnel Coordinator (1989-1993)

Personal Assistant to CEO and responsible for providing support and consultative services in the areas of employee relations, training & development, HR policy development and recruiting; Communication with employees at all levels of the organization, maintained positive employee relations and closely monitored progress of apprentices in various departments; selected and screened candidates for office, warehouse operations and apprenticeship programs; worked with Accounting to process payroll. Assist CEO in travel arrangements, board meetings and client presentations; implementation of employee recognition programs, assist apprentices in career and education development. Identify and implement organization’s processes, practices, systems and support resources; demonstrated proficiency in the areas of staffing and performance management and keeping customer as focal point of all activity.

MAX SEBOLD, INC. Aschaffenburg, Germany

Executive Administrative and Personnel Assistant (1986-1989)

Personal Assistant to CEO and Personnel Director. Assist CEO in travel arrangements, board meetings and client representation; scheduled and organized all social functions; monitored company PR. Assisted Personnel Director in monitoring progress of apprentices in various departments and all HR functions, processed payroll for 300 employees and issued earning and leave statements.

Apprentice in Business Administration and Wholesale Purchasing (1984-1986)

Worked in various departments hands on while attending college for Business Administration, assigned to various departments such as Accounting, Sales and Parts Sales, Purchasing and data entry. Assigned to assist Executive Administrative Assistant for the Company VP with travel arrangements and meetings; handled all incoming and outgoing correspondence and communicated with all departments.

Education

Business Administration, Staatliche Berufsschule Aschaffenburg, Germany

Business English, Math and Data Entry, Eurosprachschule, Aschaffenburg, Germany

High School Diploma, Verbandschule Laufach, Germany

Bilingual: German

Professional Development

Blood Bourne Pathogen

Medic First Aid Provider

Workers Compensation Law Updates

OSHA 30 hour

Hazmat/Hazcom

Bronze Certification in Lean Management

Implementation of ISO 9001

Proficient in Microsoft Office and Lotus Software

AS400 (MAPICS) & PERMS

Optimum (HRIS)

Associations

Human Resource Alliance Member with Longview Partnership (LEDCO)

East Texas Human Resource Association (ETHRA), Longview Chapter

Society of Human Resource Management (SHRM)

National Safety Council

References Upon Request

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