Customer Service Manager

Kim Moore

**** ***** ***** ******, ******** ***** 302-***-****

Summary of Qualifications

Human resource professional with multi-faceted experience in human services Arena. Possesses excellent interpersonal, organizational and communication skills. An efficacious negotiator with unsurpassable problem-solving and customer service skills. Personal abilities include knowledge of diverse populations and the ability to multitask and manage others. Other skills include:

• Professional Development

• Client Intake

o Project management

• Consulship

• Scheduling

• Budget Management

• Customer Service

• Recruitment

• MS Office, Excel Sector Systems

• Team Leadership

Professional Experience

Vocational Rehabilitation Intake Case manager –ResCare – Brooklyn, NY

• Managed caseload of 150 + clients

• Reviewed bio-psychosocial evaluations for the development of individualized service plans

• Participated in the development of individualized Plans of Employment

• Prepared and updated Comprehensive Service Plans for clients

• Conducted intakes and screenings

• Correspond with liaisons from Arbor We Care sites across New York city

2004 – Present

Provide individual counseling to clients and made referrals on their behalf

Senior Case Manager – Family Service Network Of New York – Brooklyn, NY

• Managed caseload of 100+ clients and supervised a team of seven case managers

• Managed all aspects of preparing daily documentation for city agencies.

• Supervision of fellow employees to ensure that rules and regulations were observed

• Client scheduling for busy office

• Finances : account payable/receive able, invoicing and ordering office supplies

• Punctiliously abetted the recruitment process of new employees by conducting interviews

• Aided in the maintenance of appropriate staff records by documenting time, attendance and level of performance.

1999 – 2004

Request and review all pertinent documentation; as certain all evidence information and Process all with the appropriate parties.

Case manager Intake – Family Service Network of New York – Brooklyn, NY

• Managed a caseload of 125 + clients

• Prepared complex documents for Human Service agencies ensuring full compliance with agency requirements and tight deadlines.

• Reviewed monthly visits for clients that were HIV infected to Primary care providers, psychiatrist,also to ensure accuracy and adherence to individual budgets

• Collaborated with residents who were eligible for Hasa service ’and other pertinent organization dealing with indidvual living with life threating diseases.

1998 – 2001

Maintained resident’s Medial appointments as well as home visits

Other Work History

Showroom Coordinator – Leon Maxx New York City Fashion Industry-New York, NY

Showroom Assistant -Bern Conrad. – New York City Fashion Industry, NY

Fashion Wardrobe, Stylist Break –N-Bone Production Company Film Industry

Stylist - BENNI MILES New York Fashion Industry

Education

Audrey Cohen’s College Bachelor of Professional Studies for Human Services – 1998

Contact this candidate