Office Manager

Joseline Melendez

PO Box ******, Chicago, IL ****1

Cell: 773-***-****, email: *********@*****.***

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Executive Profile

I am a bilingual professional with several years of experience in the accounting and dental fields, excellent at monitoring market trends and establishing both sales and office collection budgets and goals. Proficient in creating an office collection guidelines as well as establishing outsourcing contracts for agency placement. Hire and develop staff to maintain efficient client flow, collect outstanding receivables and insure overall customer satisfaction.

Professional Experience

Long Grove Dental Studio, Long Grove, IL. 2010-2011

As an office and accountant manager of this single owned practice, I was directly responsible for the collection of outstanding receivables by in house collection efforts and outsourcing contracts. Developed treatment plans and provided feedback on general procedures as well as periodontist referrals. Submitted insurance claims for approval, conducted policy verifications, processed payment entries and prepared the monthly billing for services. Completed office payroll, end- of-day receivables, payables, and monthly reconciliations with QuickBooks, and Microsoft Excel.

Dental Touch, Chicago, IL. 2007-2009

In this practice, I established collection policies for outstanding receivables and client follow up. Submitted insurance claims for approval, provided estimates of services and assisted in building client flow by the reactivation of calls, letters and same day appointments. Completed the end-of day/month financial reports based on production, as well as for sales and accounts receivables. Assisted in the collection of outstanding receivables and subsequently outsourced if in house efforts

were unsuccessful.

The Dental Clinic, Chicago, IL. 2004-2007

Managed three branches of this dental practice and directly supervised a staff consisting of seven dentist, six receptionist, eight dental assistants, and three collectors. Assisted as a liaison to negotiate Medicaid Assistance as well as for private insurance coverage and provider contracts and renewals; prepared invoices for both insurance and responsible parties. Created a collection procedure for unpaid services and established production, collection, and patient flow monthly goals as well as bonus plan. Worked in conjunction with ADP to process payroll, completed daily bank deposits and balanced the receivables ledger by conducting end of day financial reports.

DentalCare Partners, Chicago, IL. 2001-2003

Managed a dental practice where general dentistry as well as orthodontic treatments was performed. Supported patient flow and insured the best care was provided to our patients by resolving any miscommunication between patient and personnel. Recruit, interview and hire quality staff. Effectively communicate department objectives and set projected goals for marketing and sales. Closely monitored practice expenses.

Education

Bachelor in Science of Business Accounting, University of Phoenix 2010. CPR certification. Currently working towards a Master in Healthcare Administration, University of Phoenix.

Additional Information

References upon your request.

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