Customer Service Human Resources
Resume:
Ms. MAGDALENA SOFIA M. LAGMAN
*** **** **. ********* *.B. E1N1J5
************@*****.***
Objectives
To find full time employment in an administrative position in private or government sector.
PROFESSIONAL EXPERIENCE
Part time Clerk - Dr. Josef Hrncirik Professional Corporation September 2011 up to the
Miramichi, NB present
Filing of medical records and reports
Filling up some medical request and compensation form
HR and Administration, Toshiba Storage Device (Philippines) Inc. October 2009 - February 2011
Corporate Planning, Fujitsu Computer Products Corp. of the Phils. November 1999 - October 2009
Executive Asst. to the President - Fujitsu Computer Products July 1995 - November 1999
HR and ADMINISTRATION Functions:
Managed General Affairs, Employee Relations and Employee Services (refers to Documentation, Benefits and Clinic) Sections of the Human Resources Department.
Handled general services of the company such as transportation, canteen, housekeeping, office supplies and other services for both local and expatriate members.
Organized and facilitated various communication programs of the company such as top down, peer to peer and bottom to up communication meetings, newsletter and other plant wide activities.
Participated actively on the planning and execution of the company’s Corporate Social Responsibility (CSR) acitvities.
Spearheaded the planning and facilitation of major company events such as company anniversary celebration, company-wide Christmas party and other regular and important milestone celebrations.
Corporate Planning Functions;
Managed office supplies and purchasing of non-production related items of the company.
Managed services provided to expatriates such as visa, accommodation and travel requirements.
Organized events and other important occasions.
Managed and consolidated budget preparation on travel of all sections.
Executive Assistant to the President
Assisted the President in the day to day activities such as management of schedules, appointments and meetings.
Coordinated other sections as to new directives and instructions from the President.
Handled minutes taking during meetings.
Handled all travel and reservations.
Handled VIP accommodations and other guests.
Screened and replied to all incoming calls and mails and coordinated all flow of communication internally to other departments.
Sales Coordinator, Mandarin Oriental Hotel (Manila) August 1990 - May 1995
Handled daily occupancy reports and forecasting
Handled updating of the data system (Fidelio)
Handled phone and personal inquiries as to rooms and banquet functions.
Prepared and processed rate letter renewal and daily requested documents for corporate and Japanese accounts.
Served as the incentive program coordinator for Sales.
Assisted in the distribution of promotional information for guests and routing internal documents.
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EDUCATION/TRAININGS
Payroll Compliance and Legislation Jan. 12, 2012-March 8, 2012
New Brunswick Community College
80 University Avenue, Miramichi, NB
Brunswick Driver Training March 2012 (4 Mondays)
Office Training
1753 Water Street, Miramichi NB
Emergency First Aid - Safety Start
c/o St. John Ambulance September 2011
St. Scholastica’s College June 1984 - March 1990
Bachelor of Commerce and Major in Financial Management
St. Mary’s Academy June 1980 - March 1984
Secondary Education
P. Burgos Elementary School June 1974 - March 1980
Elementary Education
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SKILLS/INTERESTS
Expertise in Administration and office functions
Bilingual- Mother tongue: Tagalog (Philippines) and advanced written and spoken English
Experience working with Microsoft Word, Excel, PowerPoint, Outlook, Photo editor and Internet Explorer
Works well under pressure
Works well independently or as a team member
Excellent communication and listening skills
Takes pride in providing excellent customer service
Interests
Volunteering with the Miramichi Regional Multicultural Association
Spending time with friends and family
REFERENCES
Ms. Marissa Turla
Senior Manager
Toshiba Storage Device Philippines Inc. (TSDP)
Carmelray Industrial Park
Canlubang, Calamba, Laguna
Philippines 4028
Tel number (634*-******* extension 1200
Email address : ******@****.*******.**.**
Mavis Williamson
Program Officer
Miramichi Regional Multicultural Association
773-5272
Dr. Josef Hrncirik
Miramichi East Medical Clinic
7736281
Contact this candidate