Manager Customer Service

**** * * ****** *****

Corona, CA *****

Home- 951-***-****

Cell – 951-***-****

Objective:

Seasoned and results-oriented leader, team builder, and strategic planner with more than 30 years of combined experience, to Plan, Supervise and Coordinate personnel and operations in a manner that will optimize the market share and savings, improve efficiency, and help achieve missions and goals with results in outstanding customer service.

Summary Of Qualifications:

• Innovative professional with 30 years of progressive experience within the retail sales and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

• Expertise in electronic sales, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.

• Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

• Proficient in the use of various computer programs

• Experience and Knowledge of running a family owned restaurant for 5+ years

Work History:

2005 to Present- Devco- Ontario, CA

Project Manager/Asset Manager- . Over 4 years experience of construction management in commercial and residential. Planned, directed, and coordinated activities of designated projects. Ensured that aims, goals and objectives were accomplished in accordance with outlined priorities, time limitations, and funding conditions. Verifiable tract record for successful completions of over million dollar projects, scheduling, project reporting, tracking, and maintaining budgets. Responsible for managing the overall construction process through all phases from site planning to construction documentation and administration in addition, hands on management experience, managing multiple fast pace projects with sub-contractors that vary in range of ability and skills. Negotiated contracts, managing 15 properties working with Banks and Owners. Organized and have the computer and communication skills to keep projects on schedule, on budget and for reporting to management and clients. Success achieved through thorough planning and analysis, timely decision-making and problem solving and an understanding of all facets of the construction process.

1997-2004- Leigh Adams Discount Sales Ontario, CA

Vice President/General Manager- Oversaw a 15 million company, the operational and financial success of the store. Achieving budgets/ hiring/ training, purchasing, negotiating contracts, managed service and delivery purchases. Responsible for communicating and overseeing the processes and standards of the business strategy and tactics.

Excellent leadership skills, leading all sales associates in corporate, division and store goals. Management skills to coach and develop Store Associates. Strong results orientation and customer service focus to ensure success. Oversaw tenants improvement with expansions of the store. Built the custom installation division to a over a million dollar success.

1992-1997 Paul’s TV La Habra

Salesperson -Sold 5 million big ticket televisions and audio systems in 1993 and over 6 million in 1994. Top Salesperson 3 of the 6 years with the company. Obtain sales budget each month. Took a #5 store to a #1 Store in 1 year.

1991-1992 Ken Cranes Wes Los Angeles

Store Manager- Managed three departments with annual sales of $6.5 million. Hired, trained, supervised, rewarded and disciplined a work force of (8) eight employees. Assisting in the introduction of a new computer system. Maintained all sales strategies, high percentages, meeting quotas and promotions.

Joe Gimondo

1988 – 1990 Leo Stereo Riverside

Store Manager/District Manager- Managed operations for total of five districts and achieved budgets and sales. Highest percentage to budget each month, highest percentage over pervious years. This led to rapid increased responsibility and promotion from Store Manger to District Manager. Performed extensive hiring, training, and developing of store managers. Set individual store and district sales goals. - Administer and control all operational expenditures to achieve financial budget. Named District Manager of the Year

District Manager- Largest Division in budgets and achieved in high sales, Merchandising stores, hiring and training, overseeing all stores operations

Store Manager- Increased business 30% over last year business per month. Maintained Install Department Merchandising, Ordering, Sales, Customer Service, hiring and training. Took Store up to #2 in chain. Sales budget from $220,000 to $400,000.

1979 -1988 Circuit City- Commerce

Salesman/Store Manager-Worked at various management positions, Salesman, Store Manager Video Manager, Appliances Manager. Over eight years stable employment with Circuit City, first in their appliance stores, within Zodys Department Stores and Later with the advert of the Circuit City Superstores. Responsible for sales in the largest and biggest money making departments. Managed over 12 personnel hiring and training, obtaining sales budgets each month

Awards:

Salesman of the Month – Seven (7) times with the company – Circuit City

Manager of the Month – Eight (8) times with the Company – Circuit City

Manager of the year 1988- First year with the company – Leo Stereo

Salesman of the Year 1994 &1995- First and Second year with the company- Paul’s T V

References available upon request

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