Project Manager Quality Assurance
Resume:
Mary-Ann Donnolo
qzyhm3@r.postjobfree.com
SUMMARY
Highly accomplished SQA manager with over 30 years experience in the High Tech Industry. Expertise in SQA processes and procedures including performing ISO Internal Audits and 4 years FDA experience. Executes at a high level due to a comprehension of the entire development life cycle. Effective in developing and maintaining excellent interpersonal skills while creating a positive and productive work environment with all levels of management, peers and customers.
ACCOMPLISHMENTS
• Lead Test and Quality Assurance efforts on the projects with an estimated value of $800M.
• Documented SQA policies and procedures that set the standards for the SQA department.
• Trained new employees, junior testers and peers on the most cost effective way to test and report bugs.
• Led ISO9000 effort to insure standards from 1994 to 2000 requirements.
• Demonstrated QA efforts to U.S. Navy which earned the company a $1M contract.
EDUCATION
Long Island University, NY - MBA in Management and Computer Science
TECHNICAL SKILLS
OPERATING SYSTEM: Windows 95, 98 & 00, NT, XP, Vista, Windows7, GRID, SUN OS
APPLICATIONS: MS Office Suite 2003/2007/2010, TOAD, Test Director, SQL Navigator, XML Spy, WebSphere, Rational Functional Tester, HP/Mercury Quality Center, Rational Requirements Pro, Putty, Selenium, web testing of Java, Oracle, SQL DBs
LANGUAGES: COBOL, Basic, Pascal, Met English Language, HTML, XML, PHP
EXPERIENCE
CoinStar, San Diego, CA 11/11 – present
Contracting as Senior Quality Manager
• Author test plans, scenarios and cases for mobile/kiosk client-server based web applications using various network connectivity options utilizing Agile methodology in a manufacturing arena.
• Work closely with local resources in a manufacturing environment as well as off-shore software development teams in testing UI and UE.
• Head QA teams in India and assist the Project Manager in gathering information needed for the projects.
• Interact directly with clients in order to insure a better quality product.
TechnoCom, Carlsbad, CA 6/11 – 9/11
Contracted as Sr. Quality Analyst
• Develop and execute test plans and procedures for all aspects of telephony, including software, hardware, protocols and communications in an Agile environment.
• Generate test reports, release notes and user documentation.
• Define both testing scope and architecture with input from other engineers.
• Address software issues and testing approaches with input from other engineers during Scrum.
• Troubleshoot and track system-level problems, including both company and customer elements using Redmine.
• Coordinate internal resources to identify solutions and/or work-arounds for system-level problems such as with different browsers (Firefox, IE8, IE9).
• Assist in the development of product requirements based on operational experience.
• Interact directly and positively with customers regarding product delivery and support.
• Develop test suites utilizing Selenium.
Independent Contractor, Oceanside, CA 6/10 – 6/11
• Class Instructor on MS Office (Word, Excel, PowerPoint, Project). Instruction also includes all aspects of the PC (buying/obtaining hardware, installation, anti-virus, email, browsers, search engines, etc.).
• Individual PC Instructor on whatever topic the student needs to learn.
US Census Bureau, Oceanside, CA 4/10 – 6/10
Crew Leader Assistant
• Assisted Crew Leader in supervising personnel (team of 11), quality checking questionnaires, developing metrics, reassigning projects as needed and obtaining information from the public.
• Maintain weekly newsletter.
Fidelity Investments, RTP, NC 2/08 – 4/09
Contracted as Test Project Manager
• Lead Test and Quality Assurance efforts on projects valued at over $800M ensuring stakeholders quality expectations are met.
• Accountable for overall test activities for all assigned projects including single point of contact to the GC for resources, budget, and schedule. Typically managed the QA effort of 4 projects at a time consisting of 4-6 QA engineers each.
• Ensured that the FBCT V&V methodology is applied using Waterfall methodology, SharePoint and Test Director.
• Drafted test strategies and test plans.
• Drove traceability across the project ensuring adequate test coverage.
IBM, RTP, NC 4/06 – 12/07
Contracted as System Verification Tester
• Insured product met all requirements (FDA, CxP, IBM SOP, FRS, URS, etc.).
• Wrote test plans, cases and scripts testing GUI interface (Java based on an Oracle database in WebSphere) for system interoperability and systems integration validation and verification.
• Stored developed test documentation and scripts in controlled library workspace accessible through Lotus Notes. Work was performed in a regulated environment using Waterfall methodology.
• Executed tests; use of Rational ClearQuest and automated Rational Functional Tester.
• Project Managed effort to rewrite procedures. Specifically, authored policies and procedures to be followed in Quality Assurance that set the standards for the department.
Personal Project 2/05-present
• Developed online store (www.royaltreasures.com) using PHP including all products, pricing, taxes, shipping, monthly newsletter, all links, affiliates, etc.
Transamerica Reinsurance, Charlotte, NC 8/05-10/05
Contracted as SQA Project Manager
• As Project Manager supervising 2 QA engineers, wrote test scenarios with XML and MS Excel using Scrum methodology.
• Back-end testing utilized SQL Navigator, XMLSpy, Rational ClearQuest, Windows Explorer, Textpad, and MS Excel on a first time retail product.
• Use of Rational ClearQuest to log defects, Windows Explorer as a data library.
• Used the in-house test harness to create information to be uploaded into the database.
GlaxoSmithKline, RTP, NC 12/04-5/05
Contracted as Validation Engineer
• Authored unit specs and system test cases for FDA pharmaceutical application on a verified system using MS Office, Quest TOAD and Documentum.
• Project included two software packages in one. One where the requestors asked scientists to run certain tests and the other where the scientists would record their data. Integrity and proper record keeping were utilized.
• Kept track of defects in Test Director. Communication is both oral and written (via Sametime Connect and Meeting, and Lotus Notes).
TSYS, Columbus GA 6/03-10/03
Contracted as SQA Associate Director, Commercial Card Testing
• Managed a group of 11-22 Test Analysts covering over 70 projects at a time – conduct and attend meetings consisting of Business, Technical and Testing personnel.
• Taught testing techniques, Win Runner and Test Director to all testers.
Rockingham Community College, Reidsville, NC 11/02-6/03
Part-Time Instructor
• Taught Microsoft Word, Microsoft Publishing, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft PowerPoint, and Microsoft Internet Explorer
• Gave presentations to potential students
Gilbarco, Inc., Greensboro, NC 10/99-6/02
Principle Sr. Quality Assurance Project Manager
• As Project Manager, coordinated all testing activities with all departments using Agile methodology in a CMM L2 environment to the quality of software for gas pumps.
• Evaluated customer requirements for testability.
• Provided input to Master Schedule.
• Developed Master Test Plans; designed and wrote test procedures/cases, test checklists for all assigned projects. Typically assigned to 4-5 projects at a time supervising 4-8 QA Engineers.
• Participated in code reviews, inspections and post-mortems.
• Assisted Manager in developing a solid SQA organization with policies and procedures.
• Integral member of the ISO9000/2000 Transition Team and leader of sub-team for Engineering and served as an Internal Auditor.
• Worked on SQA web page, designing and implementing.
ADDITIONAL POSITIONS HELD
• The Vantive Corporation, Santa Clara, CA – Release and Associate Program Manager
• S3 Incorporated, Santa Clara, CA - Software Product Release Manager
• Palm Computing, a subsidiary of 3Com, Palo Alto, CA - Software Quality Assurance (SQA) Project Manager
• San Diego Probation Department, San Diego, CA - PC Specialist
• Sun Microsystems, Inc., Menlo Park, CA - SQA Project Manager
• Informix Software, Menlo Park, CA - SQA Project Manager
• GRiD Systems, Mountain View, CA - contracting as a Senior SQA Engineer
• Electronic Arts in San Mateo, CA - created QA Department
• WordPerfect - served as private Beta site for Presentations, Clip Arts and Office
ADDITIONAL APPLICATIONS USED
MS Word, Excel, PowerPoint, Project, Publisher, Outlook, Lotus 1-2-3, WordPerfect, Documentum, SameTime, SourceSafe, SourceSafe Admin, Windows Explorer, Rational ClearQuest, TextPad, MSN Messenger, StarTeam, Lotus Notes, Notes Buddy, Rational Functional Tester, Mercury Quality Center, Rational Requirements Pro, BugZilla, Redmine
ORGANIZATIONAL INFORMATION
• Member of Mensa and Intertel.
• Served as President and Chairman of the Board of Directors for Rockingham Habitat for Humanity.
• Former President of Toastmasters.
• Member of American Society for Quality.
• Volunteer for SPCA. Recently named Volunteer of the Month.
References provided upon request.
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