DAVID HAWKINS

*** ******* *** ***.***

Hattiesburg, MS 39402

Cell: 769-***-****

Email: qzrxit@r.postjobfree.com

QUALIFICATIONS:

• A+ certified technician

• Networks + certified

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

03/09-Present Best Buy Hattiesburg, MS

Computer Technician

• Diagnose computers

• Provide customer service

• Fix computer problems

03/07-08/08 Bruister and Associates Hattiesburg, MS

Installation Technician

• Installed DIRECTV Satellite Systems

• Trained new technicians

• Performed service calls

• Provided technical support to customer

• Maintained inventory of equipment and tools

• Followed safety procedures and precautions

• Provided customer service and satisfaction

• Direct liaison between customer and company

6/06-10/07 Franklin Corporation Houston, MS

CNC Operator

• Operated computer based router

• Inspect parts

• Followed safety procedures

04/02- 08/06 Tri-State Termite and Insulation Vardaman, MS

Insulation Technician

• Insulated houses and made sure it was up to specification

• Inspected homes for any damage

• Responsible for inventory of warehouse

• Direct liaison between company and customer

• Provided customer service

05/01-03/02 Wal-Mart Distribution Center MacClenny, FL

Order Filler

• Filled and processed customer orders

• Provided customer service

06/92-04/01 United States Navy Mayport, FL

YN2/Dept. Information System Specialist

• Set-up and installed Gateguard and Defense Message System for incoming message traffic

• Trained command and subordinate commands on the message system and software

• Provided Help Desk Support to personnel on the message system and software

• Maintained and managed LAN based instructions and notices

• Updated various software on the LAN

• Department Leading Petty Officer

• Performed troubleshooting methods on desktop computers, fax, copiers and printers

• Organized and monitored filing and records

• Maintained personnel records

• Maintained, routed and typed files, correspondence and reports

• Handled multiple phone lines and direct call to proper personnel

• Sorted and distributed mail and special delivery pages to office personnel and outside clients

• Maintained inventory of department and office supplies

• Served as paralegal counselor

• Typed 65 wpm

• Send, received, and accounted for official and registered mail

• Advises personnel of benefits, types of duty and resolution of personnel problems

• Proficient in various Windows operating systems and Microsoft Office suites

• Held a Secret Security clearance

EDUCATION:

2000 Florida Technical College Jacksonville, FL

Associates Degree in Computer Information Science with emphasis in Networking and Programming.

GPA: 3.8

References: Available Upon request.

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