Manager Customer Service

Shabrina King

**** *********** *** *** **

Duncanville, TX 75137

Phone: 972-***-****

E-mail: **********@*****.***

Objectives

To obtain a full- time Administrative Office Position.

Education

High School Diploma, Duncanville High School 1996-1999

National Honors society, 1999

Mountain View College, Present

Employment

Metrocare Services (September 2005- October 2011) 214-***-****

Business Office Manager

Oversee the day to day operations of the business office and medical records department. Manage site patient flow, ensuring the patients are seen in a timely efficient manner. Manages/Maintains provider schedules in current software. Maintains knowledge of and complies with established policies and procedures, including government insurance and third-party payer regulations/contractual requirements. Responsible for managing the fiscal operational expenses of the site budget. Duties also include payroll, purchase orders, order supplies for clinic and staff. Responsible for opening, closing, and securing the facility.

Morgan Stanley (October 2003-May 2005) 972-***-****

Scan Operator

Supervised and organized new account documents as they are being auto-fed in the scanner. Upload data files and review and modify documents in the mainframe supported by Kodak.

Data entry of barcodes and salutations in a PC based program. Did compliance and legal fax requests from film and optical storage and assisted in other various duties assigned by Manager.

Print Operator

Print various daily jobs on Infoprint 2000. Assemble documents for processing. Fold and stuff documents for mailing. Data entry for new single/joint personal salutation accounts. Assisted in other duties assigned by Manager.

Vartec Telecom (July 2002-September 2003) 214-***-****

Order Assurance Provisioner

Duties included processing of inbound phone orders and provisioned.

Process inbound/outbound customer service issues as needed such as corrections, updates of accounts, adjustments of fees, and any other disputes or questions. Also assisted technicians in opening trouble tickets.

Skills

Microsoft Word 2007/ Word Perfect 6.1

Microsoft Outlook, Excel

Windows 95/98, 2000

PsychConsult

IBM Infoprint 2000, 1830 Kodak Scanner

Contact this candidate